Strategic Key Accounts Service Manager

Sunbelt Rentals, Inc.; Sugar Grove (IL); On-site; USD 82,000 - 113,000; Full time

Benefits offered by this job

Health, Dental and Vision plans

401(k) Match

Paid time off (vacation, sick, and PTO

Disability insurance

Travel insurance

Tuition reimbursement

Employee Assistance Program (EAP)

Length of Service Awards

Paid Holidays

Paid Parental Leave

Job summary

Sunbelt Rentals, Inc. is seeking a Key Accounts Service Team Manager to lead a dedicated group delivering exceptional customer service in alignment with company policy and partnership agreements.

You will hire, coach, and reward hourly staff, drive process improvements, and work with HR to resolve employee relations issues. The role emphasizes building a high-quality work environment and responsive problem-solving for strategic and national accounts.

Qualifications

• Experience in customer service management and leadership.
• Strong communication and listening skills.
• Industry knowledge of construction and rental sector.
• Proficiency with Wynne POS system.
• Detail-oriented and able to drive process improvements.

Responsibilities

• Oversee daily operations of the Key Account team.
• Coach, hire, and motivate team members.
• Ensure policy alignment with customer contracts.
• Provide performance feedback and training.
• Manage payroll time cards and staffing needs.
• Collaborate on area/process improvement projects.
• Address customer issues per policy and agreements.

Skills

Industry knowledge

Customer service management

Clear communication

Active listening

Change management

Wynne POS

Detail oriented

Tools

Wynne POS system

Job description

Sunbelt Rentals, Inc. is seeking a Key Accounts Service Team Manager to lead a dedicated group delivering exceptional customer service in alignment with company policy and partnership agreements.

You will hire, coach, and reward hourly staff, drive process improvements, and work with HR to resolve employee relations issues. The role emphasizes building a high-quality work environment and responsive problem-solving for strategic and national accounts.