Strategic Key Accounts Manager

MSC; Elgin (SC); On-site; USD 35,000 - 55,000; Full time

Job summary

MSC Industrial Supply Co. in Columbia, SC is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities within designated territories.

You will manage portfolios with revenues from $25K to $250K and deliver on-site service, account management, and strategic execution to retain clients. You will lead penetration strategies, leverage CRM for forecasting, and collaborate with internal teams to optimize pricing,

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Strong technical aptitude with ability to read and analyze technical materials.
• Demonstrated ability to resolve problems, develop action plans, and drive results.
• Excellent communication, presentation, listening, and relationship-building skills.
• Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC-based order systems and handheld scanning devices.
• Strong organizational, time management, and basic math skills.
• High degree of integrity and ability to build long-term customer relationships.

Responsibilities

• Build and strengthen relationships with customers at both functional and executive levels to ensure retention, satisfaction, and alignment with current and future needs.
• Develop and execute strategies to deepen penetration within accounts, expand revenue opportunities, and achieve sales and retention targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions that address customer priorities.
• Lead the implementation of major company programs and initiatives within assigned accounts.
• Process orders, scan and verify incoming shipments, stock inventory, and manage returns to ensure accuracy and smooth daily operations.
• Leverage CRM and account management systems to track sales activity, analyze trends, and ensure accurate forecasting and reporting.
• Partner with internal teams to deliver operational excellence and exceed customer expectations through strong service orientation and follow-up.
• Drive the setup and optimization of vending and VMI services at new or existing account locations.
• Collaborate with sales management to design competitive pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies to provide customers with forward-looking solutions.
• Prepare and submit timely, accurate sales reports that ensure alignment with management expectations.
• Secures and submits customer orders for processing utilizing ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability that reflects company values.
• Participate in cross-functional projects and initiatives to support broader organizational goals.

Skills

Communication skills

Presentation skills

Listening skills

Relationship building

Organizational skills

Time management

Problem-solving

Education

High school diploma or GED

2–4 year college degree preferred

Tools

MS Office

Job description

MSC Industrial Supply Co. in Columbia, SC is seeking a Key Accounts Executive to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities within designated territories.

You will manage portfolios with revenues from $25K to $250K and deliver on-site service, account management, and strategic execution to retain clients. You will lead penetration strategies, leverage CRM for forecasting, and collaborate with internal teams to optimize pricing,