Strategic Key Accounts Growth Specialist

MSC Industrial Supply Co.; Santa Fe Springs (CA); On-site; USD 44,000 - 69,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Key Accounts Executive in Santa-Fe Springs, CA to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities.

You will manage portfolios with revenues from $25K to $250K, delivering on-site service and comprehensive account management to maximize retention and growth. You will build executive-level relationships, deepen penetration within accounts, and collaborate with internal teams to deliver

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years of outside direct sales/service experience preferred but not required.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Strong technical aptitude with ability to read and analyze technical materials.
• Demonstrated ability to resolve problems, develop action plans, and drive results.
• Excellent communication, presentation, listening, and relationship-building skills.
• Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC-based order systems and handheld scanning devices.
• Strong organizational, time management, and basic math skills.
• High degree of integrity and ability to build long-term customer relationships.
• Reliable transportation, valid driver's license, and insurance as required by state law.
• Ability to work from a home office with personal computer and internet access.
• Industrial or manufacturing segment experience preferred

Responsibilities

• Build and strengthen relationships with customers at various levels to ensure retention and satisfaction.
• Develop and execute strategies to deepen penetration within accounts and achieve sales targets.
• Serve as a trusted advisor by delivering tailored, value-driven solutions.
• Lead the implementation of major company programs within assigned accounts.
• Process orders, verify shipments, stock inventory, and manage returns for accuracy.
• Use CRM and account management systems to track sales activity and forecast.
• Collaborate with internal teams to deliver operational excellence and exceed expectations.
• Drive setup and optimization of vending and VMI services at accounts.
• Collaborate with sales managers to design pricing strategies for non-contract customers.
• Monitor market trends and competitors to provide forward-looking solutions.
• Prepare and submit timely sales reports aligned with management expectations.
• Secure and submit customer orders using ordering technology.
• Contribute to a culture of collaboration, innovation, and accountability.
• Participate in cross-functional projects to support organizational goals.

Skills

Outside sales

Account management

Relationship building

Communication

Time management

Education

High school diploma or GED

2-4 year college degree preferred

Tools

MS Word

Excel

PowerPoint

Email

PC-based order systems

Handheld scanners

Job description

MSC Industrial Supply Co. is seeking a Key Accounts Executive in Santa-Fe Springs, CA to drive sales growth by expanding relationships with existing customers and identifying cross-sell opportunities.

You will manage portfolios with revenues from $25K to $250K, delivering on-site service and comprehensive account management to maximize retention and growth. You will build executive-level relationships, deepen penetration within accounts, and collaborate with internal teams to deliver