Strategic Key Accounts Executive: Growth & VMI

MSC; Arlington (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

MSC Industrial Supply Co. in Findlay, OH seeks a Key Accounts Executive to drive sales growth by expanding relationships with existing customers, pursuing cross-sell opportunities, and delivering on-site account management across designated territories.

The role emphasizes strategic account penetration, VMI implementations, and collaboration with internal teams to maximize retention and sustainable growth. Strong communication and relationship-building skills are essential.

Qualifications

• High school diploma or GED required; 2–4 year college degree preferred.
• 2–3 years outside sales experience preferred but not required.
• Industry experience (e.g., fasteners, chemicals, industrial maintenance supplies, electrical, food processing, manufacturing) preferred.
• Strong technical aptitude with ability to read and analyze technical materials.
• Demonstrated ability to resolve problems, develop action plans, and drive results.
• Excellent communication, presentation, listening, and relationship-building skills.
• Proficient in MS Word, Excel, PowerPoint, and email; able to adapt to PC-based order systems and handheld scanning devices.
• Strong organizational, time management, and basic math skills.
• High degree of integrity and ability to build long-term customer relationships.

Responsibilities

• Build and strengthen relationships with customers at multiple levels to ensure retention and satisfaction.
• Develop strategies to deepen account penetration and expand revenue opportunities.
• Serve as a trusted advisor by delivering tailored, value-driven solutions addressing customer priorities.
• Lead the implementation of major company programs within assigned accounts.
• Process orders, verify shipments, stock inventory, and manage returns for accuracy.
• Leverage CRM and account management systems to track sales activity, analyze trends, and forecast/report.
• Partner with internal teams to deliver operational excellence and exceed customer expectations.
• Drive setup and optimization of vending and VMI services at new or existing accounts.
• Collaborate with sales management to design pricing strategies for non-contract customers.
• Monitor market trends, competitors, and emerging technologies to provide forward-looking solutions.
• Prepare and submit timely, accurate sales reports aligned with management expectations.
• Support customer visits and ensure high-quality service and follow-up.
• Contribute to a culture of collaboration, innovation, and accountability.
• Participate in cross-functional projects to support organizational goals.

Skills

Relationship building

Account management

Sales strategy

CRM systems

Communication skills

Problem solving

Time management

Education

High school diploma or GED

2–4 year college degree preferred

2–3 years outside sales experience

Industry experience preferred

Tools

MS Word

Excel

PowerPoint

Job description

MSC Industrial Supply Co. in Findlay, OH seeks a Key Accounts Executive to drive sales growth by expanding relationships with existing customers, pursuing cross-sell opportunities, and delivering on-site account management across designated territories.

The role emphasizes strategic account penetration, VMI implementations, and collaboration with internal teams to maximize retention and sustainable growth. Strong communication and relationship-building skills are essential.