Strategic Key Account Specialist

bioMerieux Inc.; Lombard (IL); Presencial; USD 53.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Total Rewards package

Commuter Benefits

Wellness Programs

Descripción de la vacante

BioMerieux Inc. is seeking a Key Account Specialist (KAS) to serve as the primary internal contact for US strategic customer accounts, ensuring post-sale support and seamless relationship continuity.

The role focuses on order management, issue resolution, and cross-functional coordination with Supply Chain, Sales, Marketing, and Finance. The KAS will prioritize orders, manage backorders, and ensure delivery standards (OTIF) while entering purchase orders into ERP systems and delivering one-call

Formación

• High School Diploma, GED or equivalent.
• 4+ years of direct customer contact experience.
• Experience with SAP - Quote to Invoice module.

Responsabilidades

• Serve as the internal primary point of contact with US Key Accounts.
• Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and product availability when back orders/allocations occur.
• Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
• Collaborate with Account Managers and know customer's business and account/order strategy.
• Reporting and communicating of logistical complaints for US Key Accounts.
• Ensure OTIF compliance regarding order, ship method, and partner accuracy.
• Enter purchase orders into an ERP system for a dedicated portfolio of customers.
• Provide one-call resolution with a significant focus on customer care.
• Contribute to the relationship of global and local key accounts by partnering with Sales, Marketing, and Supply Chain.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Conocimientos

Customer service

Cross-functional collaboration

Data analysis

MS Office (Outlook Excel)

Communication

Problem solving

Time management

Educación

High School Diploma or GED

4+ years direct customer contact experience

SAP - Quote to Invoice

Herramientas

SAP - Quote to Invoice

Descripción del empleo

BioMerieux Inc. is seeking a Key Account Specialist (KAS) to serve as the primary internal contact for US strategic customer accounts, ensuring post-sale support and seamless relationship continuity.

The role focuses on order management, issue resolution, and cross-functional coordination with Supply Chain, Sales, Marketing, and Finance. The KAS will prioritize orders, manage backorders, and ensure delivery standards (OTIF) while entering purchase orders into ERP systems and delivering one-call