Key Account Specialist

bioMerieux Inc.; Lombard (IL); On-site; USD 53,000 - 70,000; Full time

Benefits offered by this job

Total Rewards package

Commuter Benefits

Wellness Programs

Job summary

BioMerieux Inc. is seeking a Key Account Specialist (KAS) to serve as the primary internal contact for US strategic customer accounts, ensuring post-sale support and seamless relationship continuity.

The role focuses on order management, issue resolution, and cross-functional coordination with Supply Chain, Sales, Marketing, and Finance. The KAS will prioritize orders, manage backorders, and ensure delivery standards (OTIF) while entering purchase orders into ERP systems and delivering one-call

Qualifications

• High School Diploma, GED or equivalent.
• 4+ years of direct customer contact experience.
• Experience with SAP - Quote to Invoice module.

Responsibilities

• Serve as the internal primary point of contact with US Key Accounts.
• Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and product availability when back orders/allocations occur.
• Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
• Collaborate with Account Managers and know customer's business and account/order strategy.
• Reporting and communicating of logistical complaints for US Key Accounts.
• Ensure OTIF compliance regarding order, ship method, and partner accuracy.
• Enter purchase orders into an ERP system for a dedicated portfolio of customers.
• Provide one-call resolution with a significant focus on customer care.
• Contribute to the relationship of global and local key accounts by partnering with Sales, Marketing, and Supply Chain.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Skills

Customer service

Cross-functional collaboration

Data analysis

MS Office (Outlook Excel)

Communication

Problem solving

Time management

Education

High School Diploma or GED

4+ years direct customer contact experience

SAP - Quote to Invoice

Tools

SAP - Quote to Invoice

Job description

Position Summary

A Key Account Specialist (KAS) serves as the primary internal point of contact for strategic customer accounts, ensuring seamless post-sale support and relationship continuity. The role is highly customer-centric, focusing on order management, issue resolution, and cross-functional coordination with departments like Supply Chain, Sales, Marketing, and Finance. KAS professionals are responsible for prioritizing orders, managing backorder communications, and ensuring compliance with delivery standards (e.g., OTIF). They also enter purchase orders into ERP systems and provide one-call resolution support, contributing to customer satisfaction and retention. Provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing the customer relationships through support for products and services already purchased.

Primary Duties

• Serve as the internal primary point of contact with US Key Accounts.
• Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
• Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
• Collaborate with Account Managers and know customer's business and account/order strategy.
• Reporting and communicating of logistical complaints for US Key Accounts.
• Ensure OTIF compliance in regard to order, ship method, and partner accuracy.
• Enter purchase orders into an ERP system for a dedicated portfolio of customers.
• Provide one-call resolution with a significant focus on customer care.
• Contribute to the relationship of the global and local key / strategic accounts by partnering with Sales, Marketing, and working with Supply Chain.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Qualifications

Required Education, Training and Experience

• High School Diploma, GED or equivalent
• 4+ years of related experience in direct customer contact experience

Preferred Education, Training and Experience

• Experience working with top-tiered customers.
• Experience with SAP - Quote to Invoice module.

Knowledge, Skills, and Abilities

• Consistently upholds and reflects the core ethical principles and values that bioMerieux promotes.
• Actively and attentively listen to others, ensuring a clear understanding of their messages, needs, and concerns.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement.
• Informing others by sharing clear, timely information to ensure alignment.
• Ability to deal with difficult situations in a timely and bold manner
• Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
• Written Communications - including the ability to communicate technical data in written form
• Participate in a way that enhances team performance and cohesion.
• Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.

Working Conditions

• Ability to remain in stationary position, either sitting or standing, for prolonged periods.

The estimated wage range for this role in Illinois is between $25.40 and $33.70 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux's bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate's experience and will be presented in writing at the time of the offer.

bioMerieux offers a competitive Total Rewards package that may include:

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves

#LI-DS1

BioMerieux Inc. and its affiliates are Equal Opportunity/Affirmative Action Employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Please be advised that the receipt of satisfactory responses to reference requests and the provision of satisfactory proof of an applicant's identity and legal authorization to work in the United States are required of all new hires. Any misrepresentation, falsification, or material omission may result in the failure to receive an offer, the retraction of an offer, or if already hired, dismissal. If you are a qualified individual with a disability, you may request a reasonable accommodation in BioMerieux's or its affiliates' application process by contacting us via telephone at [phone], by email at [email protected], or by dialing 711 for access to Telecommunications Relay Services (TRS).