Key Account Specialist

BioFire Diagnostics, LLC; Lombard, Northern (IL, KY); Hybrid; USD 35,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision plans

Life and AD&D insurance

Disability insurance

Retirement plan with employer match

Adoption assistance

Wellness programs

Employee assistance program

Commuter benefits

Discount programs

Parental leaves

Job summary

bioMérieux seeks a diligent Key Account Specialist in Illinois to manage post-sale support and key customer relationships. You will coordinate with Supply Chain, Sales, Marketing, and Finance to ensure timely order processing and issue resolution.

You will prioritize US Key Account orders, communicate backorder status, and enter POs in the ERP system while ensuring OTIF standards and high customer satisfaction.

Qualifications

• High School Diploma or equivalent required.
• 4+ years of direct customer contact experience.

Responsibilities

• Serve as internal primary contact with US Key Accounts.
• Prioritize orders and manage backorders while communicating expiring pricing and product availability.
• Coordinate with Supply Chain, Sales, Marketing, and Finance.
• Enter purchase orders into ERP for assigned customers and ensure OTIF compliance.
• Provide one-call resolution and maintain strong customer relationships across global and local accounts.

Skills

Customer relationship management

Cross-functional collaboration

Order management

Issue resolution

Data analysis

MS Office

Written communication

Problem solving

Communication

Education

High School Diploma or equivalent

Tools

SAP - Quote to Invoice

Job description

Position Summary

A Key Account Specialist (KAS) serves as the primary internal point of contact for strategic customer accounts, ensuring seamless post-sale support and relationship continuity. The role is highly customer-centric, focusing on order management, issue resolution, and cross-functional coordination with departments like Supply Chain, Sales, Marketing, and Finance. KAS professionals are responsible for prioritizing orders, managing backorder communications, and ensuring compliance with delivery standards (e.g., OTIF). They also enter purchase orders into ERP systems and provide one-call resolution support, contributing to customer satisfaction and retention. Provide sales and transitional support for Global and Local Key accounts, while preserving and enhancing the customer relationships through support for products and services already purchased.

Primary Duties

• Serve as the internal primary point of contact with US Key Accounts.
• Prioritize the US Key Account orders, communicate expiring pricing, expiring scheduling agreements and about the products availability when back orders / allocations occur and ensure their follow up (allocation, priorities & management).
• Communicates with internal departments, mainly Supply Chain, Sales and Marketing, Finance.
• Collaborate with Account Managers and know customer’s business and account/order strategy.
• Reporting and communicating of logistical complaints for US Key Accounts.
• Ensure OTIF compliance in regard to order, ship method, and partner accuracy.
• Enter purchase orders into an ERP system for a dedicated portfolio of customers.
• Provide one-call resolution with a significant focus on customer care.
• Contribute to the relationship of the global and local key / strategic accounts by partnering with Sales, Marketing, and working with Supply Chain.
• Perform all work in compliance with company quality procedures and standards.
• Perform other duties as assigned.

Qualifications

Required Education, Training and Experience

• High School Diploma, GED or equivalent
• 4+ years of related experience in direct customer contact experience

Preferred Education, Training and Experience

• Experience working with top-tiered customers.
• Experience with SAP - Quote to Invoice module.

Knowledge, Skills, and Abilities

• Consistently upholds and reflects the core ethical principles and values that bioMérieux promotes.
• Actively and attentively listen to others, ensuring a clear understanding of their messages, needs, and concerns.
• Functional skills including critical thinking, adaptability, time management, communication, problem-solving and digital literacy.
• Analyze data and make decisions/recommendations, using data to guide decision-making and provide suggestions for improvement.
• Informing others by sharing clear, timely information to ensure alignment.
• Ability to deal with difficult situations in a timely and bold manner
• Ability to work cross-functionally allowing for better collaboration and communication when working across teams to achieve shared objectives
• Written Communications - including the ability to communicate technical data in written form
• Participate in a way that enhances team performance and cohesion.
• Intermediate skill in MS Office tools to include but not limited to Outlook, Teams, Word, and Excel.

Working Conditions

• Ability to remain in stationary position, either sitting or standing, for prolonged periods.

The estimated wage range for this role in Illinois is between $25.40 and $33.70 per hour. This role is eligible to receive a variable annual bonus based on company, team, and individual performance per bioMerieux’s bonus program. This range may differ from ranges offered for similar positions elsewhere in the country given differences in cost of living. Actual compensation within this range is determined based on the successful candidate’s experience and will be presented in writing at the time of the offer.

In addition, bioMérieux offers a competitive Total Rewards package that may include:

• A choice of medical (including prescription), dental, and vision plans providing nationwide coverage and telemedicine options
• Company-Provided Life and Accidental Death Insurance
• Short and Long-Term Disability Insurance
• Retirement Plan including a generous non-discretionary employer contribution and employer match.
• Adoption Assistance
• Wellness Programs
• Employee Assistance Program
• Commuter Benefits
• Various voluntary benefit offerings
• Discount programs
• Parental leaves

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