Strategic Key Account Partner - Remote

IDEX Corporation; West Henrietta (NY); Remote; USD 69,000 - 104,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement savings with company

PTO

Job summary

IDEX Health & Science is seeking a highly skilled Key Account Partner to manage strategic customer relationships and drive long-term growth. You will work with cross-functional teams to develop account plans, forecast demand, and enhance customer experiences across a matrix organization.

The role requires 4+ years in customer-facing roles within manufacturing or industrial sectors, a strong sense of ownership, and the ability to travel domestically and internationally as needed.

Qualifications

• Bachelor’s degree preferred; equivalent education and experience considered.
• Minimum 4 years of customer service, account management, or customer-facing business experience.
• Experience in manufacturing, industrial, or B2B environments required.
• Demonstrated success managing strategic customer relationships and driving business results.

Responsibilities

• Independently make sound business decisions supporting customer satisfaction and objectives.
• Develop and execute comprehensive account plans and customer management strategies.
• Establish and strengthen relationships with assigned key accounts through proactive engagement and communication.
• Coordinate customer activities and account requirements through ERP systems and cross-functional teams.
• Forecast customer demand and adapt strategies to improve monthly and quarterly results.
• Collaborate with Commercial, Product Management and Sales to identify growth opportunities.

Skills

Relationship management

Account management

Strategic planning

Cross-functional collaboration

Education

Bachelor’s degree

Tools

MRP systems

JD Edwards (JDE)

Job description

IDEX Health & Science is seeking a highly skilled Key Account Partner to manage strategic customer relationships and drive long-term growth. You will work with cross-functional teams to develop account plans, forecast demand, and enhance customer experiences across a matrix organization.

The role requires 4+ years in customer-facing roles within manufacturing or industrial sectors, a strong sense of ownership, and the ability to travel domestically and internationally as needed.