Strategic Key Account Partner (Remote/Travel Ready)

IDEX Corporation; West Henrietta (NY); Híbrido; USD 90.000 - 130.000; Tempo integral

Resumo da vaga

IDEX Health & Science, a part of IDEX Corporation, seeks a Key Account Partner to lead strategic relationships with top customers from West Henrietta, NY, or remote locations. You will independently manage complex accounts, coordinate cross-functional teams, and drive growth while aligning with company objectives and global operations.

This role requires proactive engagement, a customer-centric mindset, and the ability to navigate a highly matrixed environment.

Responsabilidades

• Independently make sound business decisions on behalf of Customer Service to support customer satisfaction, operational performance, and IH&S business objectives.
• Develop, implement, and execute comprehensive account plans and customer management strategies aligned with business goals and growth initiatives.
• Establish, maintain, and strengthen relationships with assigned key accounts through proactive engagement and consistent communication.
• Develop and manage comprehensive communication plans, ensuring timely and effective written and verbal communication with customers and internal stakeholders.
• Collaborate with Regional Sales Managers, Product Managers, Operations leadership, and other cross-functional teams to develop and execute proactive customer management strategies.
• Coordinate customer activities and account requirements through ERP systems, project management tools, export compliance processes, and ISO procedures.
• Develop and oversee strategic ordering plans that align customer needs with IH&S product offerings while supporting profitable business growth.
• Accurately forecast customer demand, ordering patterns, and market trends; adjust business and ordering strategies as necessary to optimize monthly and quarterly results.
• Monitor customer requirements, business conditions, and competitive activity within assigned accounts and recommend actions to protect and expand customer relationships.
• Partner with Commercial, Product Management, and Sales teams to identify growth opportunities and support long-term account development.
• Analyze customer requests, operational constraints, and delivery requirements and collaborate with Operations leadership to determine appropriate solutions.
• Resolve complex customer issues and effectively manage conflict by exercising strong judgment, problem-solving, and decision-making skills under pressure.
• Recommend, develop, implement, and improve customer service, sales support, and operational processes to enhance efficiency, customer experience, and business performance.
• Maintain a comprehensive understanding of IH&S products, pricing structures, customer service processes, part numbering systems, and cross-reference information.
• Serve as a subject matter resource for customers and internal stakeholders regarding products, processes, and account requirements.
• Represent IH&S and IDEX professionally during customer visits, business reviews, audits, trade events, and meetings with domestic and international business units.
• Travel domestically and internationally, as required, to support customer relationships, business objectives, and cross-functional initiatives.
• Maintain technical and professional expertise through participation in training programs, product education, industry research, and company communications.
• Demonstrate comprehensive knowledge of current

Descrição da vaga

IDEX Health & Science, a part of IDEX Corporation, seeks a Key Account Partner to lead strategic relationships with top customers from West Henrietta, NY, or remote locations. You will independently manage complex accounts, coordinate cross-functional teams, and drive growth while aligning with company objectives and global operations.

This role requires proactive engagement, a customer-centric mindset, and the ability to navigate a highly matrixed environment.