Strategic Key Account Manager - Renewal & Upsell

Delta Dental; Camp Hill (Cumberland County); Sur place; USD 64 000 - 135 000; Plein temps

Avantages offerts par ce poste

Car allowance

401(k) matching

Medical benefits

Dental & vision benefits

Paid time off

Holidays off

Résumé du poste

Delta Dental is hiring multiple Key Account Manager roles across the United States. You will manage client portfolios, drive renewal strategies, and pursue upsell opportunities while balancing customer needs with organizational goals.

Focus is on revenue growth, strategic account management, and delivering exceptional customer experiences with brokers and internal teams. Travel up to 30% is required, and a valid driver’s license is necessary.

Qualifications

• 2+ years of experience in employee benefits.
• Advanced business math and analytical skills to position financial outcomes across an assigned portfolio.
• Excellent consultative selling and negotiation skills with the ability to influence decision-makers.
• Strong time management skills and experience managing overlapping projects under tight deadlines.
• Ability to meet specific deliverables in a high-pressure environment.
• Independent and resourceful with minimal oversight.
• Excellent written and verbal communication skills, including formal business presentations.
• Ability to communicate with all levels of the organization in a collaborative environment.
• Advanced problem-solving skills with cross-functional collaboration to resolve issues.
• Outstanding attention to detail and strong organizational skills.
• Willingness to travel up to 30%, including overnight travel, with a car allowance.
• Proficiency with Microsoft Office and Salesforce CRM.
• Valid driver’s license and ability to pass a motor vehicle record check.

Responsabilités

• Maintains and grows the revenue base through upselling, account retention, and improved financial outcomes at renewal.
• Strategically and proactively manages accounts to drive the right solutions, balancing client and business needs.
• Creates renewal strategies and rate recommendations based on financial analysis.
• Manages the pipeline with a 2+ year outlook and drives revenue growth opportunities.
• Applies analytical skills and leads deal strategy with cross-functional peers.
• Creates effective presentations and conducts business reviews to demonstrate value of products.
• Acts as the primary contact for customers and coordinates with internal teams to ensure an excellent customer experience.
• Collaborates to develop high-quality partnerships with external stakeholders.
• Resolves customer concerns promptly and identifies opportunities to enhance services for all stakeholders.
• Performs other duties as assigned.

Connaissances

Consultative selling

Negotiation

Time management

Communication

Analytical thinking

Cross-functional collaboration

Formation

Bachelor’s degree

Outils

Salesforce

Microsoft Office

Description du poste

Delta Dental is hiring multiple Key Account Manager roles across the United States. You will manage client portfolios, drive renewal strategies, and pursue upsell opportunities while balancing customer needs with organizational goals.

Focus is on revenue growth, strategic account management, and delivering exceptional customer experiences with brokers and internal teams. Travel up to 30% is required, and a valid driver’s license is necessary.