Strategic Key Account Manager - Growth & Renewal

Delta Dental; Oregon; Hybrid; USD 64,000 - 135,000; Full time

Benefits offered by this job

Competitive base and incentive pay

401(k) with robust matching

Medical & pharmacy benefits

Dental and vision benefits

Wellbeing program

Paid time off + holidays

Career development & tuition support

Adoption assistance & family support

Volunteer opportunities

Employee discount program

Job summary

Delta Dental is seeking a results-driven Key Account Manager to own revenue growth through upselling and renewals while balancing customer needs with organizational goals. You will nurture relationships with customers and brokers, guiding strategic account strategies and ensuring high-quality service.

A base salary is complemented by a strong benefits package and car allowance for travel. Ideal candidates have 2+ years in employee benefits, solid analytical and negotiation capabilities, and the

Qualifications

• 2+ years of experience in employee benefits and a bachelor’s degree.
• Advanced business math and analytical skills with the ability to position financial outcomes that contribute to revenue goals across an assigned portfolio.
• Excellent consultative selling and negotiation skills with the ability to influence decision-makers.
• Strong time management skills and experience managing overlapping projects under tight deadlines.
• Ability to meet specific deliverables in an environment of tight deadlines and considerable pressure.
• Ability to work independently and resourcefully with minimal oversight.
• Excellent written and verbal communication skills, with particular strength in formal business presentations.

Responsibilities

• Maintains and grows the revenue base through upselling, account retention, and improved financial outcomes at renewal.
• Strategically and proactively manages accounts to drive the right solutions, balancing the needs of the client and those of the business.
• Creates renewal strategies and rate recommendations based on financial analysis, with an eye toward crafting solutions that are win-win-win.
• Manages the pipeline with a 2+ year outlook and drives opportunities for revenue growth.
• Applies analytical skills and leads deal strategy based on comprehensive market knowledge in collaboration with cross-functional peers.
• Creates effective presentations and conducts impactful business reviews that help existing customers understand the value of our products.
• Acts as the primary point of contact and liaises with customers and internal teams to ensure an exceptional customer experience.
• Through effective collaboration, coordinates account service and successfully develops high-quality partnerships with external stakeholders.
• Resolves customer concerns in a timely manner and brings creative solutions, including identifying opportunities to expand or enhance services and processes to benefit all stakeholders.
• Performs other duties as assigned.

Skills

Consultative selling

Negotiation

Analytical skills

Time management

Communication

Education

Bachelor's degree

Tools

Microsoft Office

Salesforce

Job description

Delta Dental is seeking a results-driven Key Account Manager to own revenue growth through upselling and renewals while balancing customer needs with organizational goals. You will nurture relationships with customers and brokers, guiding strategic account strategies and ensuring high-quality service.

A base salary is complemented by a strong benefits package and car allowance for travel. Ideal candidates have 2+ years in employee benefits, solid analytical and negotiation capabilities, and the