Strategic Key Account Manager – Life Sciences

uniphar; United States; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental

Vision

401(k) match

Career growth

Collaborative environment

Job summary

Uniphar, founded in 1967, is a leading global life sciences and healthcare services company delivering from development to commercialization. The Key Account Manager will manage customer relationships, drive revenue growth, and coordinate with Procurement, Regulatory, Quality, Logistics, and Business Development teams to ensure exceptional customer experience.

Role requires strong communication and negotiation skills, at least two years in related roles, and willingness to travel up to 20%.

Qualifications

• High School Diploma, GED, or equivalent qualification required.
• Minimum two years of experience in sales, account management, customer service, procurement, or related commercial role.
• Excellent communication, negotiation, and relationship management skills.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications and CRM/ERP systems a plus.
• Strong analytical and problem-solving capabilities.
• Must be able to travel to Mississippi for training.

Responsibilities

• Manage and develop relationships with assigned customer accounts to support retention and growth.
• Prepare accurate and competitive quotations in response to customer inquiries.
• Source products from approved suppliers and evaluate pricing, availability, lead times, and supply continuity.
• Negotiate with suppliers to achieve the best commercial outcome while maintaining compliance with company procedures.
• Respond to customer inquiries, requests, and complaints in a professional and timely manner.
• Maintain customer and supplier data within company systems and ensure records remain current.
• Coordinate with Regulatory Affairs to obtain documentation required for import, export, and customer compliance requirements.
• Partner with Business Development to ensure a seamless transition of new customers into active accounts.
• Work cross-functionally with Operations, Logistics, Quality, and Finance to ensure successful order fulfilment.
• Monitor account performance and identify opportunities for increased sales, margin improvement, and customer engagement.
• Process or acknowledge customer inquiries within 24 hours.
• Undertake additional duties as assigned by management.

Skills

Sales

Account management

Customer service

Procurement

Communication

Travel willingness

Education

High School Diploma

GED

Equivalent qualification

Tools

CRM/ERP

Microsoft Office

Job description

Uniphar, founded in 1967, is a leading global life sciences and healthcare services company delivering from development to commercialization. The Key Account Manager will manage customer relationships, drive revenue growth, and coordinate with Procurement, Regulatory, Quality, Logistics, and Business Development teams to ensure exceptional customer experience.

Role requires strong communication and negotiation skills, at least two years in related roles, and willingness to travel up to 20%.