Key Account Manager

uniphar; United States; On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive salary

Health insurance

Dental

Vision

401(k) match

Career growth

Collaborative environment

Job summary

Uniphar, founded in 1967, is a leading global life sciences and healthcare services company delivering from development to commercialization. The Key Account Manager will manage customer relationships, drive revenue growth, and coordinate with Procurement, Regulatory, Quality, Logistics, and Business Development teams to ensure exceptional customer experience.

Role requires strong communication and negotiation skills, at least two years in related roles, and willingness to travel up to 20%.

Qualifications

• High School Diploma, GED, or equivalent qualification required.
• Minimum two years of experience in sales, account management, customer service, procurement, or related commercial role.
• Excellent communication, negotiation, and relationship management skills.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications and CRM/ERP systems a plus.
• Strong analytical and problem-solving capabilities.
• Must be able to travel to Mississippi for training.

Responsibilities

• Manage and develop relationships with assigned customer accounts to support retention and growth.
• Prepare accurate and competitive quotations in response to customer inquiries.
• Source products from approved suppliers and evaluate pricing, availability, lead times, and supply continuity.
• Negotiate with suppliers to achieve the best commercial outcome while maintaining compliance with company procedures.
• Respond to customer inquiries, requests, and complaints in a professional and timely manner.
• Maintain customer and supplier data within company systems and ensure records remain current.
• Coordinate with Regulatory Affairs to obtain documentation required for import, export, and customer compliance requirements.
• Partner with Business Development to ensure a seamless transition of new customers into active accounts.
• Work cross-functionally with Operations, Logistics, Quality, and Finance to ensure successful order fulfilment.
• Monitor account performance and identify opportunities for increased sales, margin improvement, and customer engagement.
• Process or acknowledge customer inquiries within 24 hours.
• Undertake additional duties as assigned by management.

Skills

Sales

Account management

Customer service

Procurement

Communication

Travel willingness

Education

High School Diploma

GED

Equivalent qualification

Tools

CRM/ERP

Microsoft Office

Job description

Pay: $40,000 - $45000 Per Year Location: Garner, NC

About Us:

Uniphar, founded in 1967, is a leading, global, full-service life sciences and healthcare services company that has grown and expanded its operations internationally across Europe, the USA, MENA and APAC. Working from clinical development to commercialization, our end-to-end services remove barriers to launch, increase access and optimize brands. Capabilities span across consulting, communications, global supply chain, regulatory compliance, medical affairs, medical communications, medical information, field (msl, sales, virtual), access, agency, research, digital, and in-licensing.

We have over 3.5K employees, $3 billion in annual revenue, over 200+ multinational partners, and deliver medications to more than 180 countries.

Uniphar US operations include integrated services from Uniphar Clinical, Uniphar Logistics, Uniphar Medical, and Uniphar Commercial including Access and Supply chain.

We deliver exceptional results driven by trust, innovation, and our patient-first culture.

Check out our EVP and why you should work for us: https://uniphar.euwest01.umbraco.io/media/44rfphln/uniphar-pharma_evp_2024_pdf_v2.pdf

US Uniphar Website: www.uniphar.us

Why Join Us?

• Competitive salary
• Comprehensive benefits: health, dental, vision, 401(k) match, and more.
• A collaborative, flexible work environment that supports career growth.
• Opportunity to make a global impact in the dynamic life sciences industry.

Role Purpose:

The Key Account Manager is responsible for managing customer relationships, driving revenue growth, and ensuring the timely delivery of quotations, sourcing solutions, and customer support. The role acts as the primary point of contact for assigned accounts while collaborating with Procurement, Regulatory, Quality, Logistics, and Business Development teams to deliver an exceptional customer experience.

Key Responsibilities

• Manage and develop relationships with assigned customer accounts to support retention and growth.
• Prepare accurate and competitive quotations in response to customer inquiries.
• Source products from approved suppliers and evaluate pricing, availability, lead times, and supply continuity.
• Negotiate with suppliers to achieve the best commercial outcome while maintaining compliance with company procedures.
• Respond to customer inquiries, requests, and complaints in a professional and timely manner.
• Maintain customer and supplier data within company systems and ensure records remain current.
• Coordinate with Regulatory Affairs to obtain documentation required for import, export, and customer compliance requirements.
• Partner with Business Development to ensure a seamless transition of new customers into active accounts.
• Work cross-functionally with Operations, Logistics, Quality, and Finance to ensure successful order fulfilment.
• Monitor account performance and identify opportunities for increased sales, margin improvement, and customer engagement.
• Process or acknowledge customer inquiries within 24 hours.
• Undertake additional duties as assigned by management.

Travel: Up to 20%

Qualifications & Experience

• High School Diploma, GED, or equivalent qualification required.
• Minimum two years of experience in sales, account management, customer service, procurement, or a related commercial role.
• Excellent communication, negotiation, and relationship management skills.
• Strong organizational skills with attention to detail and the ability to manage multiple priorities.
• Proficiency in Microsoft Office applications and CRM/ERP systems a plus.
• Strong analytical and problem-solving capabilities.
• Must be able to travel to Mississippi for training.

Core Competencies:

• Customer Focus
• Commercial Acumen
• Communication & Influencing
• Relationship Management
• Planning & Organization
• Results Driven
• Attention to Detail
• Teamwork & Collaboration
• Problem Solving & Decision Making
• Adaptability & Continuous Improvement

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to communicate verbally and hear effectively in person, by telephone, and through virtual meeting platforms. The employee is frequently required to sit for extended periods, use hands and fingers to operate a computer, keyboard, telephone, and other standard office equipment, and view computer screens. The employee may occasionally be required to stand, walk, reach, bend, or lift and carry materials weighing up to 15 pounds. This position may require travel to customer locations, conferences, and company meetings, including extended periods of driving or air travel.

Equal Opportunity Employer

We recognize the righ