Strategic Key Account Manager - Hybrid/Remote

Smart Labor Management; United States; Hybrid; USD 80,000 - 120,000; Full time

Job summary

Smart Labor Management seeks a Key Account Manager in the U.S. to oversee strategic contractor clients in construction and related industries. This hybrid role is based in Dallas, TX or Charlotte, NC with flexibility for part-time work from home.

You will drive retention, expansion, and client satisfaction through cross-functional collaboration across operations, product and support teams. The role requires strong account management, analytical skills, business planning, and exceptional

Qualifications

• Manage strategic contractor clients to grow retention and revenue.
• Interpret labor and performance data to inform strategies.
• Deliver superior client service and timely issue resolution.
• Collaborate with operations, product and support teams.
• Experience in construction, staffing, or workforce solutions is beneficial.

Responsibilities

• Oversee account performance and conduct regular account reviews.
• Identify opportunities to expand platform usage and services.
• Prepare proposals and lead client meetings to drive value.
• Provide timely reporting and ensure client satisfaction.
• Work with cross-functional teams to align plans with client needs.

Skills

Account management

Analytical skills

Business planning

Customer service

Communication skills

Hybrid work experience

Job description

Smart Labor Management seeks a Key Account Manager in the U.S. to oversee strategic contractor clients in construction and related industries. This hybrid role is based in Dallas, TX or Charlotte, NC with flexibility for part-time work from home.

You will drive retention, expansion, and client satisfaction through cross-functional collaboration across operations, product and support teams. The role requires strong account management, analytical skills, business planning, and exceptional