Key Account Manager

Smart Labor Management; United States; Hybride; USD 80 000 - 120 000; Plein temps

Résumé du poste

Smart Labor Management seeks a Key Account Manager in the U.S. to oversee strategic contractor clients in construction and related industries. This hybrid role is based in Dallas, TX or Charlotte, NC with flexibility for part-time work from home.

You will drive retention, expansion, and client satisfaction through cross-functional collaboration across operations, product and support teams. The role requires strong account management, analytical skills, business planning, and exceptional

Qualifications

• Manage strategic contractor clients to grow retention and revenue.
• Interpret labor and performance data to inform strategies.
• Deliver superior client service and timely issue resolution.
• Collaborate with operations, product and support teams.
• Experience in construction, staffing, or workforce solutions is beneficial.

Responsabilités

• Oversee account performance and conduct regular account reviews.
• Identify opportunities to expand platform usage and services.
• Prepare proposals and lead client meetings to drive value.
• Provide timely reporting and ensure client satisfaction.
• Work with cross-functional teams to align plans with client needs.

Connaissances

Account management

Analytical skills

Business planning

Customer service

Communication skills

Hybrid work experience

Description du poste

Company Description

Smart Labor Management (SLM) is transforming how construction companies manage, track, and optimize their temporary workforce. The company offers a purpose-built labor management platform combined with expert workforce coordination support, giving contractors greater visibility, compliance control, and smarter labor deployment across job sites. SLM’s solution centralizes real-time time tracking, workforce visibility, labor matching, credential monitoring, certified agency partnerships, and consolidated invoicing. By enhancing coordination with staffing agencies rather than replacing them, SLM helps improve labor quality, reduce administrative burden, and minimize project risk. In an industry challenged by skilled labor shortages and rising compliance demands, SLM turns temporary labor into a strategic advantage from project kickoff through completion.

Role Description

The Key Account Manager is a full-time role responsible for managing and growing relationships with strategic contractor clients, primarily within the construction and related industries. This hybrid position is based in Dallas, TX or Charlotte, NC, with flexibility for part-time work from home. Day-to-day responsibilities include overseeing account performance, conducting regular account reviews, and identifying opportunities to expand platform usage and workforce coordination services. The role involves collaborating with operations, product, and support teams to ensure clients receive timely assistance, accurate reporting, and effective labor management solutions. The Key Account Manager will also analyze account data, support business planning, prepare proposals, and lead client meetings to drive satisfaction, retention, and long-term partnership value.

Qualifications

• Candidates should possess strong Account Management and Key Accounts skills to manage strategic clients, build long-term relationships, and ensure high levels of retention and growth.
• Candidates should possess solid Analytical Skills and Business Planning abilities to interpret labor and performance data, develop account strategies, and support forecasting and decision-making.
• Candidates should possess excellent Customer Service skills to respond promptly to client needs, resolve issues, and deliver a consistently positive client experience.
• Experience working with construction, staffing, or workforce management solutions is beneficial.
• Strong written and verbal communication skills, including the ability to present data and recommendations to stakeholders.
• Demonstrated ability to work in a hybrid environment, manage priorities, and collaborate with cross-functional teams.