Strategic Key Account Manager – Growth & Retention

UniFirst; Bossier City (LA); On-site; USD 70,000 - 90,000; Full time

Job summary

UniFirst is seeking a Key Account Manager to retain and grow our largest accounts, focusing on uniform rental, direct sales, and related services. You will manage relationships, monitor account performance, and drive revenue while ensuring contract renewals and high customer satisfaction.

This role requires 70–80% travel, strong negotiation skills, and a proven ability to develop opportunities across multiple departments.

Qualifications

• College degree preferred.
• 3–5+ years of sales and/or service experience.
• Willingness to travel 70–80% for customer interfacing.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment and decision making.
• Problem solving and execution of solutions.
• Order writing, proposals and pricing.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts through proactive outreach and meetings on and off site.
• Conduct regular visits and biannual account reviews to quantify service performance.
• Retain customers, increase rental revenue, and develop new revenue opportunities using internal and external resources.
• Update records daily with pertinent information.
• Maintain customer contract/PO status and renew contracts/POs before they expire.
• Coordinate with UniFirst departments to exceed customer expectations.
• Generate leads for Service and Sales teams as needed.
• Foster interdepartmental relationships to drive revenue and profits.

Skills

People skills

Interpersonal skills

Negotiation

Communication

Problem solving

Relationship building

Education

College degree preferred

3–5 years experience

Job description

UniFirst is seeking a Key Account Manager to retain and grow our largest accounts, focusing on uniform rental, direct sales, and related services. You will manage relationships, monitor account performance, and drive revenue while ensuring contract renewals and high customer satisfaction.

This role requires 70–80% travel, strong negotiation skills, and a proven ability to develop opportunities across multiple departments.