Strategic Key Account Manager: Growth & Retention

UniFirst; Conway (SC); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Key Account Manager to retain and grow our largest accounts in Conway, SC. You will drive revenue from uniform rental, direct sales and related services, aiming to maintain 94%–100% of the customer base.

You will manage contracts, coordinate with internal teams, and pursue new revenue opportunities. Travel is heavy (70%–80%), requiring strong negotiation, relationship-building, and reporting skills to ensure client satisfaction and profits.

Qualifications

• College degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Travel approximately 70% - 80% for customer interfacing.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making
• Problem solving (solutions and execution)
• Order writing, proposals and pricing

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews using metrics to quantify service performance.
• Retain customers, increase rental revenue, and develop new revenue opportunities.
• Update records daily and maintain contract/PO status to renew before expiration.
• Work with UniFirst departments to ensure customer satisfaction exceeds expectations.
• Generate leads to pass to Service and Sales teams as needed.
• Maintain interdepartmental relationships to boost revenue and profits.
• Prepare reports of business transactions and manage expenses.
• Communicate challenges, successes and needs with the manager.
• Attend weekly meetings and stay current on sales skills.

Skills

People skills

Negotiation

Relationship building

Communication

Problem solving

Order writing

Education

College degree preferred

Job description

UniFirst is seeking a Key Account Manager to retain and grow our largest accounts in Conway, SC. You will drive revenue from uniform rental, direct sales and related services, aiming to maintain 94%–100% of the customer base.

You will manage contracts, coordinate with internal teams, and pursue new revenue opportunities. Travel is heavy (70%–80%), requiring strong negotiation, relationship-building, and reporting skills to ensure client satisfaction and profits.