Key Account Representative

Smart Care Equipment Solutions; Wallingford, Northern (CT, KY); On-site; USD 55,000 - 75,000; Full time

Job summary

Smart Care Equipment Solutions is seeking a Key Account Representative to ensure consistent service delivery and grow specific corporate accounts. You will communicate proactively with customers and work cross-functionally from order to cash to support technician and back-office teams.

Your role emphasizes maintaining 100% compliance with customer requirements, building relationships, and providing real-time order visibility. Flexibility for shifts and holidays is required.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 4+ years experience in customer service, dispatch, and/or restaurant management.
• Ability to work different shifts and holidays as required

Responsibilities

• Monitors assigned account to ensure 100% compliance with customer requirements prior, during, and after service calls.
• Builds and maintains professional cross-functional relationships with our customers (internal and external).
• Communicates to customers via phone, e-mail, and website entries providing real-time visibility to order status.
• Obtain proper approvals for service calls prior to invoicing.
• Provides real-time assistance to technicians to adhere to customer requirements
• Coordinates with Service Delivery Specialist in driving compliance with response time, return to service, customer approvals for estimates, and documentation in 3rd party portals.
• Works in SAP systems and external websites to ensure orders are accurate.

Skills

Motivate others

Problem solving

Technical aptitude

Prioritization

Interpersonal skills

Relationship building

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Excel

SAP

Job description

Key Account Representative This job will ensure consistent service delivery to retain and grow specific corporate account business. The Key Account Representative excels at proactive communication with internal and external customers and works collaboratively in all areas of our business (from order to cash) in a professional manner. This includes driving compliance to customer requirements by assisting technicians, dispatchers, parts, and back office support.

Main Responsibilities:

• Monitors assigned account to ensure 100% compliance with customer requirements prior, during, and after service calls.
• Builds and maintains professional cross-functional relationships and with our customers (internal and external).
• Communicates to customers via phone, e-mail, and website entries providing real-time visibility to order status.
• Obtain proper approvals for service calls prior to invoicing.
• Provides real-time assistance to technicians to adhere to customer requirements
• Coordinates with Service Delivery Specialist in driving compliance with response time, return to service, customer approvals for estimates, and documentation in 3rd party portals.
• Works in SAP systems and external websites to ensure orders are accurate.
• Works with central services to ensure correct master data management
• Review and revise customer requirements documentation.
• Assists Key Account Supervisor with any special projects/assignments as required.

Key Skills:

• Ability to motivate others and drive results in a respectful yet assertive manner.
• Strong problem solving skills along with a high level of attention to detail.
• Technical aptitude learning many new database systems and websites quickly.
• Effective prioritization and time management skills with a demonstrated sense of urgency.
• Strong interpersonal skills.
• Ability to build and maintain relationships across different groups at all levels of the organization.
• Collaborative attitude as you will be working cross-functionally with many different teams.

Basic Qualifications:

• Bachelor’s degree or equivalent combination of education and experience (2 years of business management, sales or Smart Care experience = 2 years of post-secondary education)
• 4+ years experience in customer service, dispatch, and/or restaurant management.
• Ability to work different shifts and holidays as required

Preferred Qualifications:

• Proficient in Excel and SAP

About Smart Care

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status.

If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at [e-mail].

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.