Strategic Janitorial Account Lead

Harvard Maintenance; Andover (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical, dental, life, LTD insurance

401(k) Savings Plan

Job summary

Harvard Maintenance is seeking an Account Manager to service an existing client base, manage operations and budgets, and nurture relationships to grow business. The role requires coordinating cleaning projects, monitoring quality, and ensuring contract compliance.

You will lead payroll approvals, mentor staff, and work with site supervisors to drive exceptional service. Strong communication and biotech/pharma facilities exposure are highly valued.

Qualifications

• 2+ years in janitorial operations management; GMP/pharma/hospital exp preferred.
• Excellent written and verbal communication.
• Experience with new construction, space reuse.
• Experience creating and managing complex budgets.
• Self-manage daily activities.
• Flexible with work hours.
• Technical knowledge of janitorial service delivery.
• Proficient in Microsoft Office.

Responsibilities

• Interface with client management and contractor staff to coordinate projects.
• Monitor to ensure quality control expectations are met.
• Manage work order system.
• Manage expenditures to budget.
• Manage schedules for contract compliance.
• Review employee performance and implement corrective actions.
• Complete all quality control programs per guidelines.
• Approve payroll.
• Support site supervisor.
• Mentor team members.
• Enforce company policies and disciplinary actions.

Skills

Janitorial operations management

Budget management

Client/contract coordination

Communication skills

Microsoft Office proficiency

Tools

Microsoft Office

Job description

Harvard Maintenance is seeking an Account Manager to service an existing client base, manage operations and budgets, and nurture relationships to grow business. The role requires coordinating cleaning projects, monitoring quality, and ensuring contract compliance.

You will lead payroll approvals, mentor staff, and work with site supervisors to drive exceptional service. Strong communication and biotech/pharma facilities exposure are highly valued.