Janitorial Account Manager — Client Relations & Ops Lead

Harvard Maintenance, Inc.; Minneapolis (MN); On-site; USD 76,000 - 93,000; Full time

Job summary

Harvard Maintenance, Inc. is seeking an Account Manager to service existing business both operationally and financially, while maintaining strong relationships with customers and pursuing new opportunities where possible.

You will coordinate with client management and contractors, monitor quality control, manage work orders, budgets, and schedules, and ensure contract compliance while leading performance reviews and quality programs in alignment with company guidelines.

Qualifications

• Minimum 2 years’ experience of janitorial operations management.
• Excellent written and verbal communication skills.
• Experience with new construction, space reuse and constantly changing space needs.
• Experience with creating and managing complex budgets.
• Ability to self-manage daily activities.
• Must be flexible with work hours and schedule.
• Technical knowledge of all aspects of janitorial service delivery.
• Proficient in Microsoft Office.

Responsibilities

• Interface with client management and contractors’ staff to coordinate and execute cleaning and other projects
• Monitor to ensure quality control expectations are met
• Manage work order system
• Manage expenditures such as labor and supplies to budget
• Manage schedules to ensure contract compliance
• Review employee performance and be able to execute corrective action plans
• Complete all quality control programs in accordance with company guidelines
• Other projects assigned

Skills

Janitorial operations management

Communication skills

Budget management

Microsoft Office

Job description

Harvard Maintenance, Inc. is seeking an Account Manager to service existing business both operationally and financially, while maintaining strong relationships with customers and pursuing new opportunities where possible.

You will coordinate with client management and contractors, monitor quality control, manage work orders, budgets, and schedules, and ensure contract compliance while leading performance reviews and quality programs in alignment with company guidelines.