Janitorial Account Lead - Client Success & Operations

Harvard Maintenance, Inc.; Andover (MA); On-site; USD 72,000 - 88,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Long-term disability (LTD)

401K plan

Job summary

Harvard Maintenance, Inc. is seeking a Janitorial Account Manager in Andover, MA to service existing contracts with a focus on operational excellence and fiscal responsibility.

You will coordinate with client management and site staff, manage budgets and schedules, monitor quality, supervise teams, and support the site supervisor. We offer a competitive salary with benefits and growth opportunities.

Qualifications

• Minimum 2 years’ experience in janitorial operations management.
• Excellent written and verbal communication skills.
• Experience with new construction and changing space needs.
• Experience in creating and managing complex budgets.
• Ability to self-manage daily activities.
• Flexible with work hours and schedule.
• Technical knowledge of janitorial service delivery.
• Proficient in Microsoft Office.

Responsibilities

• Interface with client management and contractors staff to coordinate and execute cleaning and other projects.
• Monitor quality control to meet expectations.
• Manage work order system.
• Manage expenditures such as labor and supplies to budget.
• Manage schedules to ensure contract compliance.
• Review employee performance and implement corrective actions.
• Complete all quality control programs per company guidelines.
• Approve payroll.
• Support site supervisor.
• Supervise and mentor team members.
• Oversee disciplinary actions per policy.
• Handle other projects as assigned.

Skills

Janitorial operations management

Communication skills

Budget management

Self-management

Flexibility

Janitorial service delivery

Microsoft Office

Tools

Microsoft Office

Job description

Harvard Maintenance, Inc. is seeking a Janitorial Account Manager in Andover, MA to service existing contracts with a focus on operational excellence and fiscal responsibility.

You will coordinate with client management and site staff, manage budgets and schedules, monitor quality, supervise teams, and support the site supervisor. We offer a competitive salary with benefits and growth opportunities.