Client Success Lead - Janitorial Services

Harvard Maintenance; Minneapolis (MN); On-site; USD 72,000 - 97,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Life insurance

Long-term disability

401K Savings Plan

Job summary

Harvard Maintenance, the largest family-owned provider of premier commercial janitorial and security services in the United States, seeks an Account Manager to service existing business and develop new opportunities. You will coordinate with client management and contractors, monitor quality, manage budgets and schedules, and lead performance reviews.

Join a team that values people, offers competitive pay, benefits, and a stable schedule. Monday–Friday 11:00 AM–8:00 PM; some weekends as needed.

Qualifications

• Minimum 2 years experience in janitorial operations management.
• Excellent written and verbal communication skills.
• Experience with new construction, space reuse and changing space needs.
• Experience creating and managing complex budgets.
• Ability to self-manage daily activities.
• Flexibility with work hours and schedule.
• Technical knowledge of janitorial service delivery.
• Proficient in Microsoft Office.

Responsibilities

• Interface with client management and contractors’ staff to coordinate and execute cleaning and other projects.
• Monitor to ensure quality control expectations are met.
• Manage work order system.
• Manage expenditures such as labor and supplies to budget.
• Manage schedules to ensure contract compliance.
• Review employee performance and implement corrective action plans.
• Complete all quality control programs in accordance with company guidelines.
• Other projects assigned.

Skills

Janitorial operations management

Communication skills

Budget management

Self-management

Flexibility

Technical janitorial knowledge

Tools

Microsoft Office

Job description

Harvard Maintenance, the largest family-owned provider of premier commercial janitorial and security services in the United States, seeks an Account Manager to service existing business and develop new opportunities. You will coordinate with client management and contractors, monitor quality, manage budgets and schedules, and lead performance reviews.

Join a team that values people, offers competitive pay, benefits, and a stable schedule. Monday–Friday 11:00 AM–8:00 PM; some weekends as needed.