Strategic IT & Security Accounts Leader

Kaseya; Miami (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Kaseya is seeking a results-oriented Strategic Account Manager to cultivate long-term relationships with our most strategic customers. You will serve as the primary point of contact and strategic advisor to top-tier clients, collaborating with Sales, Product, Support, and Customer Success to maximize value from Kaseya's IT and security solutions.

You will drive retention, revenue growth, and customer satisfaction through regular business reviews, risk mitigation, and proactive advocacy for

Qualifications

• 5+ years in account management, customer success, or consultative sales.
• Proven multimillion-dollar portfolio growth and retention track record.
• Strong commercial acumen and negotiation with senior executives.
• Excellent written and verbal communication and storytelling skills.
• Experience in building and executing strategic account plans.

Responsibilities

• Serve as trusted advisor and primary liaison for high-value accounts.
• Identify expansion opportunities and drive upsell and cross-sell initiatives.
• Proactively manage renewals and ensure high retention across accounts.
• Represent the voice of the customer and advocate internally for enhancements.
• Lead executive business reviews and provide performance insights.
• Collaborate with Sales Engineers, Product, and Support for onboarding.
• Monitor market trends to position Kaseya as a strategic partner.

Skills

Account management

Customer success

Consultative sales

Negotiation

Executive communication

Strategic account planning

Education

Bachelor’s degree in Business, Technology, or related field

MBA (preferred)

Tools

Salesforce

Data analytics platforms

Job description

Kaseya is seeking a results-oriented Strategic Account Manager to cultivate long-term relationships with our most strategic customers. You will serve as the primary point of contact and strategic advisor to top-tier clients, collaborating with Sales, Product, Support, and Customer Success to maximize value from Kaseya's IT and security solutions.

You will drive retention, revenue growth, and customer satisfaction through regular business reviews, risk mitigation, and proactive advocacy for