Strategic Account Manager

Kaseya; Miami (FL); On-site; USD 90,000 - 150,000; Full time

Job summary

Kaseya is seeking a results-oriented Strategic Account Manager to cultivate long-term relationships with our most strategic customers. You will serve as the primary point of contact and strategic advisor to top-tier clients, collaborating with Sales, Product, Support, and Customer Success to maximize value from Kaseya's IT and security solutions.

You will drive retention, revenue growth, and customer satisfaction through regular business reviews, risk mitigation, and proactive advocacy for

Qualifications

• 5+ years in account management, customer success, or consultative sales.
• Proven multimillion-dollar portfolio growth and retention track record.
• Strong commercial acumen and negotiation with senior executives.
• Excellent written and verbal communication and storytelling skills.
• Experience in building and executing strategic account plans.

Responsibilities

• Serve as trusted advisor and primary liaison for high-value accounts.
• Identify expansion opportunities and drive upsell and cross-sell initiatives.
• Proactively manage renewals and ensure high retention across accounts.
• Represent the voice of the customer and advocate internally for enhancements.
• Lead executive business reviews and provide performance insights.
• Collaborate with Sales Engineers, Product, and Support for onboarding.
• Monitor market trends to position Kaseya as a strategic partner.

Skills

Account management

Customer success

Consultative sales

Negotiation

Executive communication

Strategic account planning

Education

Bachelor’s degree in Business, Technology, or related field

MBA (preferred)

Tools

Salesforce

Data analytics platforms

Job description

About Kaseya

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide. Our comprehensive platform helps organizations efficiently manage, secure, and automate their IT environments, driving operational efficiency and long-term business success.

Backed by Insight Partners, a leading global software investor, Kaseya has experienced sustained double-digit growth and continues to expand its global footprint. Today, Kaseya supports customers in more than 20 countries and manages over 15 million endpoints worldwide.

Founded in 2000, Kaseya was built by builders - and we're still building. We look for people who create rather than wait, who see a hard problem and lean in, and who treat challenges as raw material. At Kaseya, everyone plays a role in shaping the future of IT: whether you're in engineering, product, sales, marketing, customer support, or operations, your work helps protect, defend, and optimize IT environments across the globe.

We're building teams that grow, perform, and make an impact. If you're driven by the itch to make things better - a product, a process, a career - you'll fit right in.

At Kaseya, we don't just raise the bar. We build it.

Position Summary

Kaseya is seeking a results-oriented and client-focused Strategic Account Manager to cultivate long-term relationships with our most strategic customers. This role is critical to driving retention, revenue growth, and customer satisfaction by serving as the primary point of contact and strategic advisor to our top-tier clients.

You will work cross-functionally with Sales, Product, Support, and Customer Success teams to ensure a seamless customer experience and help clients maximize the value of their investment in Kaseya's IT and security management solutions.

Key Responsibilities

• Strategic Relationship Management: Serve as the trusted advisor and primary liaison for a portfolio of high-value, complex key accounts. Develop in-depth account knowledge and strategic engagement plans.
• Account Growth:Identifyexpansion opportunities within existing accounts and drive upsell and cross-sell initiatives aligned with customerobjectivesand Kaseya’s solutions.
• Retention & Renewal: Proactively manage contract renewals and ensure continued customer satisfaction tomaintainhigh retention rates across assigned accounts.
• Customer Advocacy: Represent the voice of the customer within Kaseya and advocate internally for enhancements that meet client needs.
• Business Reviews & Reporting: Lead regular executive business reviews (EBRs) and provide insights through performance reporting, roadmap alignment, and risk mitigation plans.
• Cross-Functional Collaboration: Partner with Sales Engineers, Technical Account Managers, Product Management, and Support to ensure successful onboarding, adoption, and escalation resolution.
• Market Insights: Stay informed on industry trends and competitive landscape to position Kaseya as a strategic partner in the client’s long-term IT strategy.

Required Qualifications

• 5+ years of experience in account management, customer success, or consultative sales, preferably in a SaaS, MSP, or IT services environment.
• Demonstratedtrack recordmanaging multimillion-dollar portfolios and achieving account growth and retention goals.
• Strong commercial acumen and negotiation skills, with the ability to engage senior-level executives and IT decision-makers.
• Excellent written and verbal communication skills, including presentation and storytelling abilities.
• Experience inbuilding and executing strategic account plans.

Preferred Qualifications

• Background in IT management software, cybersecurity solutions, or managed service provider ecosystems.
• Familiarity with CRM tools (e.g., Salesforce) and data analytics platforms.
• Bachelor’s degree in Business, Technology, or related field. MBA is a plus.

Additional information

Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.