Strategic IT Relationship Manager | Hybrid, Long-Term Project

MSys Inc; Richmond (VA); Hybrid; USD 90,000 - 130,000; Full time

Job summary

MSys Inc in Richmond, VA is seeking an IT Business Relationship Manager for a hybrid role with in-person interview for local candidates.

Ideal candidates are strategic thinkers who will build trusted relationships with agency business partners, manage escalations across ITD delivery pipelines, and collaborate with IT leadership to align product lines with a multi-year capability roadmap. Strong communication and stakeholder management are essential.

Qualifications

• Bachelor's degree or 6+ years IT experience.
• Extensive knowledge of SDLC and Agile methodologies.
• Strong written and spoken communication with leadership.
• Ability to build relationships with executives.
• Experience managing escalations and cross-functional coordination.
• Knowledge of IT procurement processes.

Responsibilities

• Meet with Agency leadership up to Executive level regularly.
• Coordinate with IT leadership to ensure delivery of IT products/services.
• Partner with districts as focal point for IT management and escalations.
• Develop and maintain a multi-year business capability roadmap.
• Build and maintain relationships with business partners.
• Coordinate with project managers and service/operations managers to prioritize requests.
• Identify opportunities for service improvements and IT innovations.
• Oversee management of partner expectations in ITD engagement.
• Manage escalations related to procurements and service delivery.
• Advise ITD teams on production operations and systems strategy.

Skills

Strategic thinking

Communication

Active listening

Influence without authority

Conflict resolution

Team collaboration

Relationship management

Education

Bachelor's degree or equivalent experience

Tools

SDLC

Agile Methodology

Technology Procurements

Job description

MSys Inc in Richmond, VA is seeking an IT Business Relationship Manager for a hybrid role with in-person interview for local candidates.

Ideal candidates are strategic thinkers who will build trusted relationships with agency business partners, manage escalations across ITD delivery pipelines, and collaborate with IT leadership to align product lines with a multi-year capability roadmap. Strong communication and stakeholder management are essential.