Executive IT Relationship & Delivery Lead

MasterApp Labs LLC; Richmond (VA); Hybrid; USD 55,000 - 110,000; Part time

Job summary

MasterApp Labs LLC seeks an IT Business Relationship Manager in Richmond, VA for a hybrid contract role. You will engage executives, align IT delivery with business needs, and coordinate cross‑team initiatives across ITD and districts.

You will develop multi‑year capability roadmaps with Enterprise Architecture, manage expectations, and champion customer needs while ensuring policy compliance and effective procurements.

Qualifications

• Bachelor’s degree or 6+ years of related IT experience required.
• Experience with SDLC, Agile methodologies, and technology procurements.
• Strong written and verbal communication across leadership levels.
• Proven ability to listen, build rapport, and influence outcomes.
• Extensive experience in conflict negotiation and handling difficult customers.
• Demonstrated team ownership and results focus.

Responsibilities

• Meet with agency leadership up to Executive level regularly.
• Collaborate with IT leadership to ensure delivery of IT products and services.
• Partner with districts as point of contact for IT management and escalations.
• Develop and maintain a multi-year business capability roadmap with Enterprise Architecture.
• Build and maintain relationships with assigned business partners.
• Coordinate with project managers and service/operations managers for workload, priorities, and escalations.
• Identify opportunities for new services, improvements, and innovation.
• Manage expectations related to ITD engagement and service delivery.
• Oversee escalations related to procurements, projects and service requests.
• Champion customer needs and align IT strategy with business goals.
• Support production operations and strategic direction for systems owned by partners.
• Ensure compliance with VDOT and VITA policies and guidelines.

Skills

Stakeholder management

IT leadership liaison

SDLC

Agile methodology

Technology procurements

Executive communication

Conflict negotiation

Strategic partnership

Product line planning

VDOT/VDITA knowledge

Team collaboration

Influence

Education

Bachelor’s degree or 6+ years IT experience

BRMP Certification

Job description

MasterApp Labs LLC seeks an IT Business Relationship Manager in Richmond, VA for a hybrid contract role. You will engage executives, align IT delivery with business needs, and coordinate cross‑team initiatives across ITD and districts.

You will develop multi‑year capability roadmaps with Enterprise Architecture, manage expectations, and champion customer needs while ensuring policy compliance and effective procurements.