Strategic IT Relationship Manager - Hybrid

Betis Group, Inc.; Richmond (VA); Hybrid; USD 171,924,000 - 229,233,000; Full time

Job summary

Betis Group, Inc. is seeking an IT Customer Relationship Manager in a hybrid role, with two onsite days per week and three remote.

The position involves direct executive-level engagement with agency leadership, ensuring delivery of IT services and building strategic partnerships across districts. The ideal candidate brings extensive IT experience (SDLC, Agile, procurements), strong communication, and proven ability to influence and coordinate across teams while managing expectations and driving

Qualifications

• Bachelor’s degree or six (6) years of related experience in an Information Technology role.
• Required 6 Years Experience working in Information Technology, including knowledge of SDLC, Agile methodology, and technology procurements.
• Required 5 Years Strong written and verbal communication skills, including presenting to leadership at all levels.
• Required 10 Years Ability to listen, build rapport, and establish credibility as a strategic partner. Ability to influence opinions without relying on positional authority.
• Required 10 Years Skilled in conflict negotiation and resolution; experience handling difficult customers and navigating uncomfortable situations.
• Required 10 Years Ability to share ownership and drive results as a team, focusing on purpose, value, and outcomes rather than specific solutions.
• Required 10 Years Ability to connect strategy to execution and demonstrate strategic thinking.
• Required 10 Years Experience in product line planning, development, and management.

Responsibilities

• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.

Education

Bachelor’s degree

Job description

Betis Group, Inc. is seeking an IT Customer Relationship Manager in a hybrid role, with two onsite days per week and three remote.

The position involves direct executive-level engagement with agency leadership, ensuring delivery of IT services and building strategic partnerships across districts. The ideal candidate brings extensive IT experience (SDLC, Agile, procurements), strong communication, and proven ability to influence and coordinate across teams while managing expectations and driving