Strategic Client Success Manager Remote Enterprise Accounts

Travelcenters Of America; Seattle (WA); On-site; USD 89,600 - 128,200; Full time

Benefits offered by this job

Annual bonus

Paid time off

Medical, dental, and vision benefits

Life and disability insurance

401k retirement plan

Remote work stipend

Job summary

NTT Global Data Centers Americas is seeking a Client Success Manager to oversee implementation and ongoing program management for large enterprise and hyperscale clients across the portfolio. The role focuses on building strategic relationships with top clients and ensuring successful project delivery.

Responsibilities include managing client lifecycle from pre- to post-implementation, collecting requirements, and maintaining account health.

Qualifications

• Bachelor's degree or equivalent education and/or work experience.
• Minimum of 5 years of relevant experience, including at least 2+ years in data center co-location or managed services.
• PMP Certification preferred but not required.

Responsibilities

• Establish and maintain effective relationships with assigned clients.
• Manage approved corporate strategic projects.
• Coordinate and report on status and QA metrics.
• Provide ongoing account management and healthcare for client lifecycle from pre- to post-implementation.
• Prepare status reports for management and clients.

Skills

Relationship management

Project management

Data center operations knowledge

Communication skills

Problem solving

Education

B/S degree or equivalent

Tools

Excel

ITIL

Job description

NTT Global Data Centers Americas is seeking a Client Success Manager to oversee implementation and ongoing program management for large enterprise and hyperscale clients across the portfolio. The role focuses on building strategic relationships with top clients and ensuring successful project delivery.

Responsibilities include managing client lifecycle from pre- to post-implementation, collecting requirements, and maintaining account health.