Strategic IT Capacity & Performance Lead

ASM Research, An Accenture Federal Services Company; Topeka (KS); On-site; USD 78,000 - 116,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, seeks a Capacity Manager to establish ITIL-aligned capacity processes across enterprise resources in a regulated federal IT environment. You will monitor performance, forecast demand, and produce actionable reports for budgeting and planning.

Collaborating with architecture, operations, and service owners, you will identify risks, optimize capacity, and align plans with SLAs and change schedules while ensuring security clearances are

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
• 3–5 years in IT infrastructure or service management with focus on capacity planning.
• Demonstrated knowledge and practical experience in capacity management with analytical skills.
• Ability to work with architecture, operations, and business teams.
• Current secret security clearance or higher.

Responsibilities

• Design and maintain ITIL-based capacity management framework spanning business, service, and components.
• Collect and analyze utilization and performance metrics from monitoring tools across servers, storage, networks.
• Build capacity forecasts and what-if models to recommend scaling or upgrades.
• Produce regular capacity and performance reports for leadership and service owners.
• Collaborate with architecture, engineering, and operations to incorporate capacity into designs and release plans.
• Lead capacity optimization initiatives such as rightsizing, virtualization, and cloud elasticity.
• Integrate capacity management with incident, problem, and change processes.

Skills

Capacity management

Performance analysis

Cross-functional collaboration

Communication

Security clearance

Education

Bachelor's degree in Information Technology / Computer Science or related field

Tools

Monitoring tools

ITSM tools

Enterprise monitoring

Job description

ASM Research, An Accenture Federal Services Company, seeks a Capacity Manager to establish ITIL-aligned capacity processes across enterprise resources in a regulated federal IT environment. You will monitor performance, forecast demand, and produce actionable reports for budgeting and planning.

Collaborating with architecture, operations, and service owners, you will identify risks, optimize capacity, and align plans with SLAs and change schedules while ensuring security clearances are