Senior IT Capacity & Resiliency Manager

Smart IT Frame LLC; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

Smart IT Frame LLC seeks a Senior IT Capacity Manager to drive end-to-end capacity performance and resiliency strategy across a major Line of Business. This senior IC role emphasizes technical leadership within ITIL-based service management with no direct people management responsibilities.

The role focuses on capability models, forecasting, demand management and governance reporting to align capacity with business priorities and ensure scalable, resilient IT services.

Qualifications

• Senior IT capacity management experience required.
• Experience with ITIL-based service management.
• Strong governance and reporting capabilities.
• Capacity planning, forecasting and demand management demonstrated.

Responsibilities

• Drive end-to-end capacity performance and resiliency strategy for a major Line of Business.
• Lead capacity planning activities and provide technical leadership without direct people management.
• Develop governance and reporting patterns aligned with ITIL practices.
• Collaborate with cross-functional teams to ensure scalable, resilient operations.

Skills

Capacity Planning

Performance Engineering

Disaster Recovery

Business Continuity

ITIL Framework

Governance Reporting

ITIL Alignment

Hardware Reclamation Lifecycle

Forecasting

Demand Management

Tools

Dynatrace

Job description

Smart IT Frame LLC seeks a Senior IT Capacity Manager to drive end-to-end capacity performance and resiliency strategy across a major Line of Business. This senior IC role emphasizes technical leadership within ITIL-based service management with no direct people management responsibilities.

The role focuses on capability models, forecasting, demand management and governance reporting to align capacity with business priorities and ensure scalable, resilient IT services.