IT Change Management Lead - ITIL & Compliance

ASM Research, An Accenture Federal Services Company; Austin (TX); On-site; USD 58,000 - 96,000; Full time

Job summary

ASM Research, An Accenture Federal Services Company, is seeking a Change Management Engineer to design, implement, and govern ITIL-aligned change processes for mission-critical systems in a regulated federal IT environment.

You will evaluate requests, perform risk assessments, and drive CAB activities to minimize disruption while ensuring auditability and compliance. Collaboration with operations, cybersecurity, development, and leadership is essential.

Qualifications

• Bachelor’s degree in an IT-related field or equivalent relevant work experience.
• 4–7 years of ITIL‑based ITSM experience, with at least 4 years focused on implementing and managing change management processes.
• Comprehensive knowledge and practical experience with ITIL change management, including assessing, approving, implementing, and reviewing changes in a controlled manner.
• Demonstrated experience evaluating change requests, coordinating with diverse stakeholders to minimize service disruption, and ensuring effective documentation and communication of changes.
• Strong analytical, communication, and organizational skills, with proven ability to identify and mitigate risks associated with changes and drive continuous improvement of change processes.
• Ability to obtain and maintain a SECRET security clearance and U.S. citizenship as required.

Responsibilities

• Design and maintain ITIL-based change management workflows covering request intake, impact analysis, approval, implementation, validation, and post-implementation review for enterprise IT services.
• Evaluate change requests for technical risk, business priority, regulatory impact, and collision with other planned activities, recommending approval, rejection, or escalation to governance bodies as appropriate.
• Chair or support change advisory board meetings by preparing agendas, presenting high‑risk changes, documenting decisions, and tracking action items for complex infrastructure and application changes.
• Use ITSM tools such as ServiceNow or similar platforms to log, track, and report on changes, ensuring configuration item relationships, audit trails, and implementation details are accurately captured.
• Develop and maintain change management policies, procedures, templates, and communications to align operational teams on standard methods, roles, and responsibilities in a highly regulated government environment.
• Monitor key performance indicators such as change success rate, emergency change volume, and change‑related incidents, recommending process and tooling enhancements to improve stability and throughput.
• Collaborate with project, operations, and security teams to integrate change controls into release management, deployment pipelines, and configuration management practices for mission‑critical systems.
• Provide training and guidance to engineers, analysts, and managers on ITIL change practices, ITSM tool usage, and documentation expectations to improve compliance and consistency.

Skills

Analytical skills

Communication

Organizational skills

Risk assessment

Stakeholder coordination

Education

Bachelor’s degree in IT field

Tools

ServiceNow

Job description

ASM Research, An Accenture Federal Services Company, is seeking a Change Management Engineer to design, implement, and govern ITIL-aligned change processes for mission-critical systems in a regulated federal IT environment.

You will evaluate requests, perform risk assessments, and drive CAB activities to minimize disruption while ensuring auditability and compliance. Collaboration with operations, cybersecurity, development, and leadership is essential.