IT Capacity Manager

Smart IT Frame LLC; Charlotte (NC); On-site; USD 120,000 - 170,000; Full time

Job summary

Smart IT Frame LLC seeks a Senior IT Capacity Manager to drive end-to-end capacity performance and resiliency strategy across a major Line of Business. This senior IC role emphasizes technical leadership within ITIL-based service management with no direct people management responsibilities.

The role focuses on capability models, forecasting, demand management and governance reporting to align capacity with business priorities and ensure scalable, resilient IT services.

Qualifications

• Senior IT capacity management experience required.
• Experience with ITIL-based service management.
• Strong governance and reporting capabilities.
• Capacity planning, forecasting and demand management demonstrated.

Responsibilities

• Drive end-to-end capacity performance and resiliency strategy for a major Line of Business.
• Lead capacity planning activities and provide technical leadership without direct people management.
• Develop governance and reporting patterns aligned with ITIL practices.
• Collaborate with cross-functional teams to ensure scalable, resilient operations.

Skills

Capacity Planning

Performance Engineering

Disaster Recovery

Business Continuity

ITIL Framework

Governance Reporting

ITIL Alignment

Hardware Reclamation Lifecycle

Forecasting

Demand Management

Tools

Dynatrace

Job description

We have a contract role with one of our clients. Kindly find the below details.

Role: Senior IT Capacity Manager

Duration: FTE

Job Summary

Seeking a highly experienced Senior IT Capacity Manager to drive endtoend capacity performance and resiliency strategy across a major Line of Business This is a senior individual contributor role with strong technical leadership and influence aligned to ITILbased service management without direct people management responsibilities

Primary Skills Mandatory

• Capacity Planning Performance Engineering
• Disaster Recovery DR Business Continuity
• ITIL Framework
• Governance Reporting ITIL Alignment
• Hardware Reclamation Lifecycle Management
• Forecasting Demand Management

Mandatory Skills : Capability Models, Capacity Planning, Dynatrace, Performance & Capacity Management