Strategic IT Advisor & MSP Growth Lead

Machado Consulting; Worcester (MA); On-site; USD 120,000 - 180,000; Full time

Job summary

Machado Consulting seeks a Strategic Account Manager to guide a portfolio of MSP clients with a focus on aligning technology investments to business outcomes. You will partner with executives to shape roadmaps, budgets, and strategic initiatives that mitigate risk and improve performance.

You will coordinate with Technical Alignment Engineers, Service Delivery, and project teams to deliver measurable value through proactive engagement and governance reviews.

Qualifications

• Experience in a strategic client-facing role within MSP/IT services or SaaS.
• Ability to connect technology recommendations to business objectives and outcomes.
• Experience developing technology roadmaps, budgets, and investment recommendations.
• Strong relationship-building and executive communication skills.
• Excellent written, verbal, presentation, and documentation skills.
• Ability to manage multiple client relationships and competing priorities.

Responsibilities

• Own and develop long-term relationships with an assigned portfolio of strategic MSP clients.
• Serve as the primary strategic contact for client leadership (CEOs, CFOs, CIOs, CTOs).
• Develop an understanding of each client's business model, objectives, challenges, budget, and tech needs.
• Build trusted relationships through proactive communication and engagement.
• Support onboarding and establish ongoing strategic engagement.
• Monitor client satisfaction and retention risks; address concerns proactively.
• Act as escalation point and coordinate internal resources to resolve issues.
• Ensure clients understand the value of MSP services and how initiatives support business objectives.
• Develop and present strategic technology roadmaps and budgets aligned with client goals.

Skills

Strategic account mgmt

Executive communication

Technology strategy

Relationship building

Cross-functional leadership

Project coordination

Business acumen

Problem solving

Job description

Machado Consulting seeks a Strategic Account Manager to guide a portfolio of MSP clients with a focus on aligning technology investments to business outcomes. You will partner with executives to shape roadmaps, budgets, and strategic initiatives that mitigate risk and improve performance.

You will coordinate with Technical Alignment Engineers, Service Delivery, and project teams to deliver measurable value through proactive engagement and governance reviews.