Strategic IT Account Leader for MSP Roadmaps

Andromeda; Lockport (IL); Hybrid; USD 95.000 - 120.000; Vollzeit

Benefits dieser Stelle

Blue Cross Blue Shield HealthInsurance

Dental Insurance

Vision Insurance

Optional 401K with company matching up

Optional life and disability coverage

Paid holidays, sick days, and vacation

Zusammenfassung

Andromeda, a long-standing technology services provider based in Lockport, Illinois, seeks an experienced Strategic Account Manager to blend technical insight with strong client relationships. You will act as the trusted advisor, building roadmaps and guiding senior leadership through technology decisions for top-tier clients.

Ideal candidates have 10–15 years within an MSP, a track record of translating client needs into actionable plans, and the confidence to challenge assumptions while

Qualifikationen

• Ten to fifteen years of MSP experience.
• Experience with clients who know exactly what they want and others who do not.
• Ability to ask questions, listen, challenge, and escalate.

Aufgaben

• Respond when client issues or requests get stuck.
• Work internally or with the client to move things forward.
• Bring the right people together when coordination is needed.
• Escalate when an answer seems wrong, incomplete, or needs another look.
• Build practical technology roadmaps based on client needs.
• Lead client conversations that uncover problems, priorities, risks, and opportunities.
• Work with engineering and sales to develop solutions you understand and can explain.
• Present recommendations in business terms the client can understand.
• Keep worthwhile initiatives moving.
• Help clients evaluate larger and longer-term technology decisions when they make sense.

Kenntnisse

MSP experience

Client relationships

Business judgment

Technical acumen

Critical thinking

Jobbeschreibung

Andromeda, a long-standing technology services provider based in Lockport, Illinois, seeks an experienced Strategic Account Manager to blend technical insight with strong client relationships. You will act as the trusted advisor, building roadmaps and guiding senior leadership through technology decisions for top-tier clients.

Ideal candidates have 10–15 years within an MSP, a track record of translating client needs into actionable plans, and the confidence to challenge assumptions while