Strategic MSP Systems Engineer & Technical Advisor

Bowman Williams; College Park (MD); Hybride; USD 80 000 - 95 000; Plein temps

Avantages offerts par ce poste

Bonuses

Medical benefits

401(k) match

Paid time off

Certification reimbursement

Hybrid schedule

Career development

Culture of collaboration

Résumé du poste

Bowman Williams in College Park, MD is seeking an experienced Senior Systems Engineer / Technical Account Manager to join our MSP team. This hybrid, full-time, direct-hire role blends deep technical work with strategic client engagement.

You will act as the primary technical advisor for about 15 clients, conduct infrastructure assessments, review networks and cloud environments, and help shape technology roadmaps with vCIOs and leadership.

Qualifications

• Previous MSP experience required.
• Strong Tier III Systems Engineering, Systems Administration, or Project Engineering background.
• Solid understanding of networking, including firewalls, switches, wireless, VPNs, and VoIP.
• Strong Microsoft 365 experience, including Exchange Online, Entra ID, SharePoint, and Teams.
• Working knowledge of Azure and hybrid cloud environments.
• Familiarity with Microsoft Intune and endpoint management.
• Experience supporting both on-premises and cloud infrastructure.
• Ability to assess complex technical environments and recommend practical improvements.
• Strong documentation, communication, and client‑facing skills.
• Comfortable working independently and collaborating with senior engineering teams.

Responsabilités

• Serve as the primary technical subject-matter expert for approximately 15 assigned MSP clients.
• Perform infrastructure assessments, technical discovery, and client environment reviews.
• Evaluate networks, servers, cloud environments, security configurations, and overall infrastructure health.
• Identify technical gaps, risks, and opportunities for modernization.
• Maintain detailed documentation of client environments, configurations, and infrastructure.
• Collaborate with vCIOs and leadership to develop technology roadmaps and recommendations.
• Work alongside Tier III engineers, project teams, NOC, and SOC resources to develop solutions.
• Participate in client meetings, technical discussions, and infrastructure planning.
• Help establish and maintain technical standards across client environments.
• Provide occasional hands‑on technical assistance and escalated troubleshooting when needed.

Connaissances

MSP experience

Tier III systems engineering

Networking expertise

Microsoft 365 experience

Azure/cloud knowledge

Intune/endpoint mgmt

On-prem & Cloud

Documentation & client-facing

Independent worker

Outils

Microsoft 365

Exchange Online

Entra ID

SharePoint

Teams

Azure

Intune

Description du poste

Bowman Williams in College Park, MD is seeking an experienced Senior Systems Engineer / Technical Account Manager to join our MSP team. This hybrid, full-time, direct-hire role blends deep technical work with strategic client engagement.

You will act as the primary technical advisor for about 15 clients, conduct infrastructure assessments, review networks and cloud environments, and help shape technology roadmaps with vCIOs and leadership.