Strategic IT Accounts Leader - SaaS & Security

Kaseya; Norwalk (CT); In loco; USD 90.000 - 130.000; Tempo pieno

Descrizione del lavoro

Kaseya is seeking a Strategic Account Manager to cultivate long-term relationships with our most strategic customers. You will serve as the primary contact and strategic advisor, collaborating with Sales, Product, Support, and Customer Success to maximize the value of Kaseya's IT and security management solutions.

You will work cross-functionally to ensure a seamless customer journey, drive retention and revenue growth, and advocate for client needs while positioning Kaseya as a strategic

Competenze

• Experience managing multimillion-dollar portfolios and driving growth.
• Strong communication and storytelling for executive audiences.
• Ability to build strategic account plans and cross-functional collaboration.

Mansioni

• Serve as trusted advisor for high-value, complex accounts.
• Identify expansion opportunities and drive upsell/cross-sell aligned with objectives.
• Proactively manage renewals and maintain high retention rates.
• Advocate for customer needs and provide market feedback to internal teams.
• Lead executive business reviews and provide performance insights.

Conoscenze

Strategic account management

Relationship building

Negotiation

Communication skills

Account planning

Formazione

Bachelor's degree in Business/Technology

MBA (preferred)

Strumenti

Salesforce

Data analytics tools

Descrizione del lavoro

Kaseya is seeking a Strategic Account Manager to cultivate long-term relationships with our most strategic customers. You will serve as the primary contact and strategic advisor, collaborating with Sales, Product, Support, and Customer Success to maximize the value of Kaseya's IT and security management solutions.

You will work cross-functionally to ensure a seamless customer journey, drive retention and revenue growth, and advocate for client needs while positioning Kaseya as a strategic