Strategic IT & Security Accounts Manager

Kaseya; Norwalk (CT); In loco; USD 100.000 - 160.000; Tempo pieno

Descrizione del lavoro

Kaseya, based in Norwalk, CT, seeks a results-driven Strategic Account Manager to cultivate long-term relationships with our most strategic customers. You will serve as the primary contact and strategic advisor across Sales, Product, Support, and Customer Success to maximize value from Kaseya's IT and security management solutions.

You will work cross-functionally to ensure seamless onboarding, drive account growth, renewals, and customer advocacy while staying ahead of industry trends and

Competenze

• 5+ years in account management, customer success, or consultative sales in SaaS/IT services.
• Proven track record managing multimillion-dollar portfolios with growth and retention goals.
• Strong commercial acumen and ability to engage senior IT executives.
• Excellent written and verbal communication, including storytelling and presentations.
• Experience building and executing strategic account plans.

Mansioni

• Develop deep account knowledge and strategic engagement plans for top-value clients.
• Identify expansion opportunities and drive upsell/cross-sell aligned with objectives.
• Manage renewals and maintain high customer satisfaction and retention.
• Advocate for customer needs and represent their voice internally.
• Lead executive business reviews and provide performance insights and roadmap alignment.
• Collaborate with Sales Engineers, Product Management, and Support to ensure onboarding and adoption.
• Monitor market trends to position Kaseya as a strategic IT partner.

Conoscenze

Account management

SaaS experience

Negotiation

Communication skills

Strategic planning

Relationship management

Formazione

Bachelor's degree in Business, Technology, or related field

MBA (optional)

Strumenti

Salesforce

CRM analytics

Descrizione del lavoro

Kaseya, based in Norwalk, CT, seeks a results-driven Strategic Account Manager to cultivate long-term relationships with our most strategic customers. You will serve as the primary contact and strategic advisor across Sales, Product, Support, and Customer Success to maximize value from Kaseya's IT and security management solutions.

You will work cross-functionally to ensure seamless onboarding, drive account growth, renewals, and customer advocacy while staying ahead of industry trends and