Strategic IT Accounts Lead

Kaseya Careers; Norwalk (CT); On-site; USD 120,000 - 180,000; Full time

Job summary

Kaseya is seeking a results-driven Strategic Account Manager to cultivate long-term relationships with our most strategic customers in Norwalk, CT. You will serve as the primary advisor to top-tier clients, working cross-functionally to maximize value and ensure renewal and growth across portfolios.

The role demands a strong track record in SaaS sales, executive communication, and strategic account planning, with collaboration across Sales, Product, Support, and Customer Success teams.

Qualifications

• 5+ years in account management or related roles, SaaS/MSP/IT services preferred.
• Proven track record managing multimillion-dollar portfolios with growth/retention.
• Strong commercial acumen and senior-level engagement skills.
• Excellent written and verbal communication; storytelling and presentations.
• Experience building and executing strategic account plans.

Responsibilities

• Build strategic relationships with high-value accounts and plan engagement.
• Identify expansion opportunities and drive upsell/cross-sell.
• Manage renewals and maintain high retention.
• Advocate for client needs and coordinate cross-functional teams.
• Lead executive business reviews and provide performance insights.
• Collaborate with Sales Engineers, TAMs, Product and Support.
• Monitor market trends and position Kaseya as a long-term partner.

Skills

Account management

Customer success

SaaS sales

Negotiation

Executive communication

Strategic account planning

Education

Bachelor's degree in Business or IT

MBA (preferred)

Tools

Salesforce

Data analytics platforms

Job description

Kaseya is seeking a results-driven Strategic Account Manager to cultivate long-term relationships with our most strategic customers in Norwalk, CT. You will serve as the primary advisor to top-tier clients, working cross-functionally to maximize value and ensure renewal and growth across portfolios.

The role demands a strong track record in SaaS sales, executive communication, and strategic account planning, with collaboration across Sales, Product, Support, and Customer Success teams.