MSP Client Success & Growth Manager

Firethorne Technology Services; Houston (TX); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Full benefits package

Account growth incentives

Job summary

Firethorne Technology Services in Houston, TX is hiring a Client Services / Account Manager to own the relationship and day-to-day success of a portfolio of managed services clients, ensuring service delivery, satisfaction, and growth.

You will serve as the primary contact for an assigned MSP client portfolio, conduct regular reviews, partner with technical teams to meet SLAs, identify expansion opportunities, manage renewals, and track account health to flag risks before churn.

Qualifications

• 3+ years of account management or client success in MSP/IT services.
• Strong relationship-building and communication skills.
• Ability to navigate both business and technical conversations with clients.

Responsibilities

• Be the primary contact for an assigned portfolio of MSP clients.
• Conduct regular business reviews to align on performance and roadmap.
• Partner with technical teams to ensure SLAs are met and issues are resolved proactively.
• Identify opportunities to expand services within existing accounts.
• Manage renewals and support pricing/scope conversations with leadership.
• Track account health metrics and elevate risk before churn.

Skills

Account management

Communication

Relationship-building

Tools

ConnectWise

Autotask

Job description

Firethorne Technology Services in Houston, TX is hiring a Client Services / Account Manager to own the relationship and day-to-day success of a portfolio of managed services clients, ensuring service delivery, satisfaction, and growth.

You will serve as the primary contact for an assigned MSP client portfolio, conduct regular reviews, partner with technical teams to meet SLAs, identify expansion opportunities, manage renewals, and track account health to flag risks before churn.