Strategic IT Account Manager for MSP Growth

EMPIST LLC; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Career advancement and leadership dev.

Access to managed services, cyber, AI,

Collaborative, high-performance team

Job summary

EMPIST LLC in Chicago, IL is seeking an Account Manager to support our service delivery pod and grow customer relationships. You will manage client requests, sell hardware, software, and services, and coordinate contract and QBR activities with internal teams and partners.

You are a strong communicator with a proven track record in sales, negotiation, and strategic account management, ready to drive customer success and revenue growth in a fast-paced MSP environment.

Qualifications

• Strong communication and collaboration abilities required.
• Experience with CRM software, preferably Salesforce, is preferred.
• Proven track record in achieving goals and managing accounts.
• Ability to negotiate, close deals, and manage incidents effectively.
• Detail-oriented with excellent organization and multitasking skills.

Responsibilities

• Monitor client requests including quotes, project management, service desk tickets, and inquiries.
• Sell hardware, software, and professional services to customers.
• Contract management and scheduling quarterly business reviews (QBRs).
• Collaborate with manufacturers, distributors, and internal teams on pricing, BOMs, and co-selling.
• Coordinate incident response and keep customers informed as EMPIST ambassador.
• Develop account strategy and cultivate long-term relationships with customers.

Skills

Communication skills

Collaboration

Presentation skills

Negotiation

Multi-tasking

Detail-oriented

Strategic thinking

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Salesforce

MS Office Suite

Job description

EMPIST LLC in Chicago, IL is seeking an Account Manager to support our service delivery pod and grow customer relationships. You will manage client requests, sell hardware, software, and services, and coordinate contract and QBR activities with internal teams and partners.

You are a strong communicator with a proven track record in sales, negotiation, and strategic account management, ready to drive customer success and revenue growth in a fast-paced MSP environment.