Account Manager

EMPIST LLC; Chicago (IL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with employer matching

Career advancement and leadership dev.

Access to managed services, cyber, AI,

Collaborative, high-performance team

Job summary

EMPIST LLC in Chicago, IL is seeking an Account Manager to support our service delivery pod and grow customer relationships. You will manage client requests, sell hardware, software, and services, and coordinate contract and QBR activities with internal teams and partners.

You are a strong communicator with a proven track record in sales, negotiation, and strategic account management, ready to drive customer success and revenue growth in a fast-paced MSP environment.

Qualifications

• Strong communication and collaboration abilities required.
• Experience with CRM software, preferably Salesforce, is preferred.
• Proven track record in achieving goals and managing accounts.
• Ability to negotiate, close deals, and manage incidents effectively.
• Detail-oriented with excellent organization and multitasking skills.

Responsibilities

• Monitor client requests including quotes, project management, service desk tickets, and inquiries.
• Sell hardware, software, and professional services to customers.
• Contract management and scheduling quarterly business reviews (QBRs).
• Collaborate with manufacturers, distributors, and internal teams on pricing, BOMs, and co-selling.
• Coordinate incident response and keep customers informed as EMPIST ambassador.
• Develop account strategy and cultivate long-term relationships with customers.

Skills

Communication skills

Collaboration

Presentation skills

Negotiation

Multi-tasking

Detail-oriented

Strategic thinking

Education

High School Diploma

Bachelor’s Degree preferred

Tools

Salesforce

MS Office Suite

Job description

About this position

EMPIST is a full-service IT company, providing businesses with the technology they need to succeed. Each day we strive to create a teamwork-led environment that fosters the success of not just our clients and our business but of our employees, too.

Account Manager

Chicago, IL

Onsite - Mon-Fri

Whatyou’llbe doing…

As part of our Account Management Team, you will be assigned to a Service DeliveryPod;which also includes avCIO, Service Engineer, Client Engagement Manager, and Billing Specialist. The Account Manager is an integral part of thisstructure;tasked with supporting ourCustomers,vCIOs, and Business Partners alike. At EMPIST, our mission is to provide businesses of any size with the solutions& resourcesthey need to thrive in the ever-changing technological landscape. To achieve this, we rely on our Account Managers to be empathetic to ourCustomers’needs, Responsive to their asks, and Strategic with their future. As leaders, we will provide you with the coaching, training, and/or education necessary to develop your career, skillsets, and general business acumen.
The following are your daily responsibilities to effectively fulfill this role:

• Monitoring client requests, which mayinclude:quotes, project management, service desk tickets, or general inquiries.
• Selling hardware, software, and professional services.
• Contract Management
• Scheduling & Preparing Quarterly Business Reviews (QBRs)
• External Collaboration: with our manufacturer & distribution partners on pricing, bill of materials (BOMs), and co-selling efforts.
• Internal Collaboration: with our Delivery Engineers, Solutions Architects, and Project Management on support, designs, assessments, & service.
• Managing Incident Response by coordinating internal resources, gathering information, preparing documentation, and keeping the customer informed in real-time as the ambassador for EMPIST.
• Strategizing with yourvCIOcounterpart on overall Account Strategy, Customer Experience, IT industry news & best practices.
• Cultivating long-term relationships with our customers founded onTRUST;by having an intimate understanding of their businesses, goals, and the challenges they face.
• Ensuring that our customers achieve ROI by bringing creative & strategic solutions, that solve pain-points, increase efficiency, reduce expense, or otherwise improve a customer’s environment or practice; while aligning with industry standards & best practices.
• Demonstrating the value-add of EMPIST services & solutionsin order tosupport our customers & close business.
• Understand how your actions directlyimpactthe state & future of our company, strive to expand overall revenue, and increase profitability.
• Represent & Embody the EMPIST Core Values at all times.

What we're looking for

You enjoy digging deep to really understand the customer’s vision; along with their unique situation & challenges. You like putting things together in new & creative ways to best solve the customer’s most pressing needs. You look for win-win solutions wherever youcan;and not only enjoy collaborating withothers, butseek out opportunities to engage as a team. You have a true passion for technology& helpingbusinesses grow. You are an expert communicator with the skills to lead internal teams to a desirable outcome, all for the benefit of the client.

Required qualifications:

• High-School Diploma Required,Bachelor’s DegreePreferred
• 3-5 years of relevant work experience in Account Management or Sales;previousMSP experience will receive preferential consideration
• A documented track-record of successful goal attainment
• Proficiencyin MS Office Suite, experience with CRM software – Salesforce preferred
• Strong communication& collaboration skills needed to be an effective part of the team
• Effective ability negotiate & close deals, manage & mitigate issues/incidents
• Excellent multi-tasking skills in potentially stressful & urgent situations
• Extremely detail-oriented & organized mindset
• Strong & effective presentations skills

Compensation and Benefits:

• Medical, dental, and vision insurance
• 401(k) with employer matching
• Career advancement and leadership development opportunities
• Access to managed services, cybersecurity, cloud, and AI-led technology platforms
• Collaborative, high-performance team environment

EMPIST is a 26-year-old global company with US locations in the heart of the Loop in Downtown Chicago near all major transportation, Downtown Elmhurst on York Road and an office in Phoenix, AZ. We also have our European HQ in Athens, Greece. We have been named to the Inc500/5000list for 8 out of the last 9 years which recognizes the fastest-growing, privately held businesses across the nation. We've also been chosen as one of the 501 most influential MSPs in the world (#73 in 2024) recognized on the Channel Futures 501 list for 10 straight years.