Strategic MSP Account Manager | Client Growth & ROI

EMPIST; Chicago (IL); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Student Loan Reimbursement

Career Advancement

Job summary

EMPIST is seeking a results-driven Account Manager in Chicago, IL to join our on-site team. You’ll support customers, vCIOs, and partners, coordinating with delivery engineers and project managers to deliver on promises.

You will build long-term relationships, drive ROI, and identify opportunities to expand revenue while aligning with industry best practices. A strong communicator with sales experience will thrive here.

Qualifications

• High-School Diploma required; Bachelor's Degree preferred.
• 3-5 years of relevant work experience in Account Management or Sales; MSP experience preferred.
• Documented track record of successful goal attainment.
• Proficiency in MS Office Suite; experience with CRM software – Salesforce preferred.
• Strong communication & collaboration skills to be an effective team member.
• Effective ability to negotiate & close deals, manage & mitigate issues/incidents.
• Excellent multi-tasking skills in potentially stressful & urgent situations.
• Extremely detail-oriented & organized mindset.
• Strong & effective presentations skills.

Responsibilities

• Monitor client requests, including quotes, project management, service desk tickets, or general inquiries.
• Sell hardware, software, and professional services.
• Contract Management.
• Schedule & Prepare Quarterly Business Reviews (QBRs).
• Collaborate with manufacturers and distribution partners on pricing, BOMs, and co-selling.
• Collaborate with Delivery Engineers, Solutions Architects, and Project Management on support, designs, assessments, & service.
• Coordinate Incident Response by gathering information and keeping the customer informed as EMPIST ambassador.
• Strategize with vCIO on overall Account Strategy, Customer Experience, IT industry news & best practices.
• Cultivate long-term relationships with customers founded on TRUST; understand their goals and challenges.
• Ensure customers achieve ROI by delivering creative & strategic solutions that improve environments.

Skills

CRM Software

MS Office Suite

Negotiation

Communication

Sales

Account Management

Education

High School Diploma

Bachelor’s Degree Preferred

Tools

Salesforce

MS Office Suite

Job description

EMPIST is seeking a results-driven Account Manager in Chicago, IL to join our on-site team. You’ll support customers, vCIOs, and partners, coordinating with delivery engineers and project managers to deliver on promises.

You will build long-term relationships, drive ROI, and identify opportunities to expand revenue while aligning with industry best practices. A strong communicator with sales experience will thrive here.