Strategic IT Account Manager | Trusted Advisor

Synergies Plus Resources; Southfield (MI); On-site; USD 90,000 - 120,000; Full time

Job summary

Synergies Plus Resources is seeking a Technical Account Manager who serves as a trusted advisor and primary contact for assigned clients, ensuring technology services align with business goals and expectations. The Client Coordinator develops and maintains technology roadmaps and leads strategic planning discussions with clients and internal teams.

The role focuses on quarterly business reviews, risk and opportunity assessment, and cross‑functional collaboration with Service Desk, Projects,

Qualifications

• Minimum 7 years working in IT.
• Prefer MSP experience.
• Strong understanding of business technology, cybersecurity, cloud services, and managed IT services.

Responsibilities

• Conduct quarterly and annual business reviews (QBRs/TBRs).
• Develop and maintain client technology roadmaps.
• Align technology initiatives with client business objectives.
• Assist clients with budgeting, lifecycle planning, and technology investments.
• Present recommendations to client leadership teams.
• Build trusted advisor relationships with key stakeholders.
• Serve as the primary strategic point of contact for assigned accounts.
• Understand client goals, challenges, and future plans.
• Ensure high levels of client satisfaction and retention.
• Coordinate communication between clients and internal teams.
• Review technology and cybersecurity risks with clients.
• Recommend improvements related to security, compliance, and business continuity.
• Assist clients in understanding technology risks and mitigation strategies.
• Promote adherence to technology standards and best practices.
• Identify opportunities for technology improvements and projects.
• Help clients prioritize initiatives based on business value.
• Collaborate with Sales and Operations teams on proposals and recommendations.
• Support account growth through strategic planning and relationship development.
• Work closely with Service Desk, Projects, Sales, and Leadership teams.
• Review recurring issues and advocate for long-term solutions.
• Ensure client priorities are communicated and understood internally.
• Assist with escalations, client concerns, and retention efforts.
• Coordinate project handoffs and follow-up communications.

Skills

IT experience

MSP experience

Microsoft 365

Cybersecurity

Cloud services

Managed IT services

Communication skills

Relationship building

Job description

Synergies Plus Resources is seeking a Technical Account Manager who serves as a trusted advisor and primary contact for assigned clients, ensuring technology services align with business goals and expectations. The Client Coordinator develops and maintains technology roadmaps and leads strategic planning discussions with clients and internal teams.

The role focuses on quarterly business reviews, risk and opportunity assessment, and cross‑functional collaboration with Service Desk, Projects,