Strategic IT Account Manager

Impact Networking, LLC; Town of Brookfield (WI); On-site; USD 97,000 - 120,000; Full time

Benefits offered by this job

Up to 20 days of PTO

Comprehensive Health, Disability, Life, Dental and Vision Plans

401(K) & retirement plans

Continued education reimbursement

Job summary

A leading managed services provider is seeking a Technical Account Manager in the Town of Brookfield, WI. You will act as the primary liaison for SMB clients, ensuring their IT environments are stable, secure, and aligned with their operational goals. The ideal candidate has 7+ years of experience in technical engineering, specifically in managed services, and strong skills in networking and cybersecurity. This role offers a competitive salary range of $97,000-$120,000 plus bonuses and comprehensive benefits.

Qualifications

• 7+ years of experience in technical engineering, preferably with MSP experience.
• Demonstrated ability to oversee the complete lifecycle of managed IT solutions.
• Effective communication skills for translating technical concepts to clients.

Responsibilities

• Serve as the primary technical point of contact for assigned clients.
• Own and oversee the client’s technical environment.
• Manage the lifecycle of client IT assets.

Skills

Technical engineering experience

Server Operating Systems

Microsoft 365

Networking

Cybersecurity

Education

Bachelor’s degree in computer science or equivalent work experience

Tools

N‑Able

IT Glue

Job description

A leading managed services provider is seeking a Technical Account Manager in the Town of Brookfield, WI. You will act as the primary liaison for SMB clients, ensuring their IT environments are stable, secure, and aligned with their operational goals. The ideal candidate has 7+ years of experience in technical engineering, specifically in managed services, and strong skills in networking and cybersecurity. This role offers a competitive salary range of $97,000-$120,000 plus bonuses and comprehensive benefits.