Strategic IP Implementation Consultant

Clarivate Plc

Ann Arbor (MI)

Hybrid

USD 70,000 - 90,000

Full time

5 days ago

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Job summary

Clarivate Plc is seeking an Implementation Consultant to join its Intellectual Property team. You will partner with clients to deploy Clarivate software solutions, guiding implementation, adoption, and best practices while delivering an exceptional client experience.

You will manage end-to-end projects, analyze business requirements, coordinate with cross-functional teams, and troubleshoot issues. A Bachelor's degree plus 5+ years in client-facing roles, IP background, and Salesforce experience

Qualifications

Bachelor's degree or equivalent relevant work experience.
5+ years of experience in a client implementation or client-facing role.
Intellectual Property experience or education.
1+ year of Salesforce experience.

Responsibilities

Implement, configure, and deploy solutions using Clarivate software products, utilizing technical skills and domain knowledge.
Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
Coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
Provide support and knowledge sharing throughout all phases of the implementation project scope.
Perform and document implementation tasks using defined procedures and systems.
Contribute to the development and improvement of standard procedures.