Implementation Consultant (Intellectual Property)

Clarivate Plc; Ann Arbor (MI); Hybrid; USD 70,000 - 90,000; Full time

Job summary

Clarivate Plc is seeking an Implementation Consultant to join its Intellectual Property team. You will partner with clients to deploy Clarivate software solutions, guiding implementation, adoption, and best practices while delivering an exceptional client experience.

You will manage end-to-end projects, analyze business requirements, coordinate with cross-functional teams, and troubleshoot issues. A Bachelor's degree plus 5+ years in client-facing roles, IP background, and Salesforce experience

Qualifications

• Bachelor's degree or equivalent relevant work experience.
• 5+ years of experience in a client implementation or client-facing role.
• Intellectual Property experience or education.
• 1+ year of Salesforce experience.

Responsibilities

• Implement, configure, and deploy solutions using Clarivate software products, utilizing technical skills and domain knowledge.
• Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
• Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
• Coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
• Provide support and knowledge sharing throughout all phases of the implementation project scope.
• Perform and document implementation tasks using defined procedures and systems.
• Contribute to the development and improvement of standard procedures.

Skills

Client-facing

IP knowledge

Salesforce

Education

Bachelor's degree or equivalent

Tools

IPFolio

Memotech

TIPMS

Job description

We are hiring an Implementation Consultant to join our Intellectual Property team at Clarivate. In this customer-facing role, you will partner with clients to successfully deploy Clarivate software solutions, guiding them through implementation, adoption, and best practices. Acting as a trusted advisor, you will manage end-to-end implementation projects, solve complex challenges, and help customers maximize the value of our industry-leading products while delivering an exceptional client experience.

About You – Experience, Education, Skills, And Accomplishments

• Bachelor's degree or equivalent relevant work experience
• 5+ years of experience in a client implementation or client-facing role
• Intellectual Property experience or education
• 1+ year of Salesforce experience

It would be great if you also had...

• Experience with IPFolio, Memotech, or TIPMS

What will you be doing in this role?

• Implement, configure, and deploy solutions using Clarivate software products, utilizing technical skills and domain knowledge.
• Analyze and interpret business requirements, use cases, workflows, and data to implement appropriate solutions.
• Identify, diagnose, and troubleshoot software product issues in collaboration with Product and Support teams.
• Coordinate with cross-functional teams and stakeholders to ensure cohesive service implementation delivery.
• Provide support and knowledge sharing throughout all phases of the implementation project scope.
• Perform and document implementation tasks using defined procedures and systems.
• Contribute to the development and improvement of standard procedures.

About The Team

Come join the Service Implementation team! Our team is comprised of five consulting groups, each dedicated to supporting a specific client segment within our Intellectual Property business. In this role, you will focus on partnering with corporate clients, helping them successfully implement and maximize the value of Clarivate solutions. You will report to the Manager of Service Implementation and collaborate with a highly knowledgeable global team. While our team spans multiple regions, many of your closest colleagues are based in Ann Arbor, creating opportunities for connection, collaboration, and shared expertise.

Hours of Work

• Full time, permanent position
• This position requires working regular business hours in EST with the ability to flex as needed
• This is a hybrid role working 2 days a week in one our Clarivate office in:
  • Ann Arbor, MI
  • Alexandria, VA
  • Philadelphia, PA
  • Overland Park, KS (Kansas City)
  • Denver, CO
  • Tempe, AZ

Compensation - US Only

The expected base salary for this position is $70,000 - $90,000 USD per year. This role is eligible for bonus earnings. Individual pay is based upon experience, education, skill and ability, expertise, and relevant factors.

In addition to a competitive remuneration package, you will be eligible to participate in a benefits package that includes medical, dental, prescription drug, life insurance, 401k with match, long term disability coverage, vacation, sick time, volunteer time, discount programs, and many more.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.