Strategic IoT Customer Success Leader

KORE Wireless; Georgia; Presencial; USD 90.000 - 140.000; Jornada completa

Descripción de la vacante

KORE Wireless is seeking a Senior Customer Success Manager to lead the customer journey for strategic accounts in the GA, US region. The role drives loyalty, partner alignment with sales, product, and marketing, and proactive growth across a portfolio of high-value clients.

You will own health metrics, onboarding, enablement, and quarterly business reviews to demonstrate value, growth, and risk mitigation while expanding our strategic footprint with customers.

Formación

• 7+ years in a Customer Success Manager role.
• Bachelor’s degree in Business, Marketing, Communications or a related field.
• Experience managing a portfolio of high-value customers and driving retention and growth.
• Ability to manage multiple priorities simultaneously in a fast-paced environment.
• Strong presentation and negotiation skills.
• Customer-centric mindset with a passion for delivering exceptional customer experiences.
• Team player with ability to work collaboratively across departments.
• Demonstrated ability to drive change and foster a culture of continuous improvement.
• Experience working with senior (C-level) executives, internally and externally.

Responsabilidades

• Monitoring customer health scores and usage metrics; identify opportunities for increased product adoption.
• Efficiently managing internal resource allocations to maintain profitability while ensuring customer success.
• Developing strong relationships with customers; create advocates and support revenue growth.
• Driving customer retention by defining success for each customer and mapping product capabilities to business outcomes.
• Acting as a partner to identify expansion and renewal opportunities; pass qualified leads to Sales.

Conocimientos

Customer success management

Relationship building

Strategic thinking

Presentation skills

Negotiation skills

Cross-functional collaboration

Change management

Multitasking

Educación

Bachelor’s degree in Business, Marketing, Communications or a related field

Descripción del empleo

KORE Wireless is seeking a Senior Customer Success Manager to lead the customer journey for strategic accounts in the GA, US region. The role drives loyalty, partner alignment with sales, product, and marketing, and proactive growth across a portfolio of high-value clients.

You will own health metrics, onboarding, enablement, and quarterly business reviews to demonstrate value, growth, and risk mitigation while expanding our strategic footprint with customers.