Senior Customer Success Strategist

Kong; United States; Remote; USD 120,000 - 185,000; Full time

Job summary

Kong, the AI Connectivity Company, is seeking a Staff Customer Success Manager in the United States. You will lead strategic post-sales executions, drive adoption and renewals, and build value-based engagement plans.

You will map customer organizations, leverage partners, and use analytics tools to monitor health and mitigate risk. In this role, you will articulate Kong’s platform value, manage multiple high-impact accounts, and collaborate with the broader team to maximize expansion

Qualifications

• Experience delivering customer outcomes through post-sales processes.
• Ability to map organizations and stakeholder influence.
• Data-driven approach to health, risk, and renewal management.

Responsibilities

• Develop comprehensive success plans with use cases and roadmaps.
• Lead value-based engagements to realize business impact.
• Identify champions and key decision-makers across customer orgs.
• Leverage partners to expand stakeholder alignment.
• Use analytics to monitor health, identify risks, and extract insights.
• Deliver impactful QBRs/EBRs with executive alignment.
• Articulate Kong’s value across platform components and offerings.
• Collaborate with accounts teams to forecast renewals and surface expansions.

Skills

Customer obsession

Active listening

Cross-functional collaboration

Prioritization

Problem solving

Tools

Tableau

SFDC

Clari

Hex

Job description

Kong, the AI Connectivity Company, is seeking a Staff Customer Success Manager in the United States. You will lead strategic post-sales executions, drive adoption and renewals, and build value-based engagement plans.

You will map customer organizations, leverage partners, and use analytics tools to monitor health and mitigate risk. In this role, you will articulate Kong’s platform value, manage multiple high-impact accounts, and collaborate with the broader team to maximize expansion