Strategic Customer Success Manager - Growth & Retention

Konnect Analytics; United States; Hybrid; USD 70,000 - 100,000; Full time

Job summary

Konnect Analytics is seeking a Customer Success professional to develop and execute comprehensive customer success plans to drive business growth and revenue expansion. Build strong relationships with key customers to understand their needs and provide tailored solutions.

You will collaborate with cross-functional teams to identify and prioritize customer success opportunities, conduct regular check-ins and progress updates with customers to ensure alignment with business objectives, identify

Responsibilities

• Develop and execute comprehensive customer success plans to drive business growth and revenue expansion.
• Build strong relationships with key customers to understand their needs and provide tailored solutions.
• Collaborate with cross-functional teams to identify and prioritize customer success opportunities.
• Conduct regular check-ins and progress updates with customers to ensure alignment with business objectives.
• Identify and mitigate potential churn risks to ensure long-term customer relationships.
• Analyze customer data and feedback to inform product development and improvement initiatives.

Job description

Konnect Analytics is seeking a Customer Success professional to develop and execute comprehensive customer success plans to drive business growth and revenue expansion. Build strong relationships with key customers to understand their needs and provide tailored solutions.

You will collaborate with cross-functional teams to identify and prioritize customer success opportunities, conduct regular check-ins and progress updates with customers to ensure alignment with business objectives, identify