Strategic Customer Success Manager — Growth & Renewals

Kong; United States; Remote; USD 140,000 - 170,000; Full time

Job summary

Kong Inc., the AI Connectivity Company, is seeking a Staff/Senior Customer Success Manager to set the standard of excellent CS in our organization. You will master disciplined post-sales execution, drive adoption, expansion, and risk mitigation while blending technical knowledge with an executive mindset to deliver business value.

You will build strategic success plans, map organizations, leverage partners, and monitor health with data tools like Tableau, SFDC, Clari, and Hex to identify risks

Qualifications

• Customer obsession and resilience in pursuing goals.
• Inquisitive mindset with active listening and probing skills.
• Deep collaborative approach to achieve company goals.
• Ability to manage multiple customers with attention to detail.

Responsibilities

• Develop comprehensive success plans covering use cases, roadmaps, and outcomes.
• Drive value-based engagement and show Kong’s impact to the customer.
• Map customer organizations to identify champions and decision-makers.
• Leverage partners to expand stakeholder alignment.
• Use utilization metrics and tools to monitor health and extract insights.
• Run impactful QBRs/EBRs with an executive mindset.
• Articulate the unique value of Kong’s platform components.
• Collaborate with account teams to forecast renewals and surface cross-sell opportunities.

Skills

Grit

Curiosity

Team collaboration

Prioritisation

Executive communication

Tools

Tableau

SFDC

Clari

Hex

Job description

Kong Inc., the AI Connectivity Company, is seeking a Staff/Senior Customer Success Manager to set the standard of excellent CS in our organization. You will master disciplined post-sales execution, drive adoption, expansion, and risk mitigation while blending technical knowledge with an executive mindset to deliver business value.

You will build strategic success plans, map organizations, leverage partners, and monitor health with data tools like Tableau, SFDC, Clari, and Hex to identify risks